Fresenius Kabi Logo

Fresenius Kabi

Sr Technical Writer

Posted 15 Days Ago
Be an Early Applicant
In-Office
Grand Island, NY
74K-103K Annually
Mid level
In-Office
Grand Island, NY
74K-103K Annually
Mid level
The Sr Technical Writer manages investigations of process deviations and customer complaints, ensuring quality compliance and conducting root-cause analysis to mitigate issues.
The summary above was generated by AI
Job SummaryIndependently responsible for the efficient and thorough investigation of process deviations and customer complaints, determination of root cause, and initiation of corrective/preventative actions designed to adequately address and correct the Quality related deficiencies identified during the investigation process. Responsible to provide proactive corrections based on noted trends to minimize the potential for repeat incidents that may lead to, or result in, the issuance of Product Discards, Field Actions, or Recalls. The position requires working with minimal supervision to manage assigned investigations from initiation to completion.
Salary Range: $73,614-$103,000/year + 6% annual bonus
Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.

Responsibilities
  • Responsible for ensuring compliance with relevant Standard Operating Procedures, while gathering, analyzing and applying information from internal and external sources in order to perform a risk assessment of the impact each process deviation and complaint has on the product, process, and patient health and safety.   
  • As part of each investigation, gathers information from all necessary internal and external sources in order to evaluate the impact of the deviation on previously manufactured product, as well as the risk to future operations.
  • Prepares and analyzes manufacturing and laboratory analytical historical data and uses methodical root-cause analysis tools to determine root causes and effectively communicates the root cause to senior management.
  • The incumbent will need to properly assess the manufacturing or analytical environment, independently conceive, and advise senior management on appropriate corrective/preventative actions designed to mitigate Quality deficiencies identified in the investigative process using industry accepted analytical tools.
  • The individual in the position provides technical expertise to the site to ensure that investigation corrective and preventative actions are complete, thorough, accurate, and timely.
  • Updates and maintains all related enterprise quality management systems in compliance with various governing procedures and policies as they relate to investigations and performs trend analysis.
  • Works independently to comply with procedure driven guidelines relating to Deviation and complaint investigations and makes decisions that directly affect patient health and safety.
  • Demonstrates strong technical skills; provides technical assistance to area supervisors, managers, and technical writers to solve complex problems.
  • Ensures that deadlines are maintained and closely monitors the need for extensions to be administered in relation to Subsequent Actions and Investigations in order to maintain compliance in this area.
  • Accountable for commitments agreed upon with department management. Required to comply with closure targets and provide adequate justification if commitments are not met.
  • All employees are responsible for ensuring the compliance to company documents, programs and activities related to Health, Safety, Environment, Energy and Quality Management System as per your roles and responsibilities.
  • Any other task as directed or requested by management or site leadership.

Requirements:

  • BA/BS Degree in science field, e.g., Biology, Microbiology, Chemistry, Pharmacy, etc. or equivalent combination of education and experience.
  • 3 - 5 years of pharmaceutical or related work experience with emphasis on current Good Manufacturing Practices.
  • Good deductive and inductive critical thinking skills required.
  • Advanced technical writing skills required.
  • Candidate must possess strong interpersonal, written, and verbal communication skills. 
  • Incumbent must be able to interface positively with Regulatory Agencies, vendors, and company departments. 
  • Good knowledge of MS Office programs, including Word and Excel.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

Similar Jobs

15 Minutes Ago
Hybrid
2 Locations
77K-202K Annually
Mid level
77K-202K Annually
Mid level
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
The role involves optimizing sourcing and procurement processes, providing strategic guidance, managing projects, and enhancing operational efficiency for clients. Responsibilities include data interpretation, supplier relationship management, and team oversight.
Top Skills: Coupa
4 Hours Ago
Remote or Hybrid
United States
42K-52K Annually
Entry level
42K-52K Annually
Entry level
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Associate Customer Support Technician will assist customers with software and hardware inquiries while providing excellent customer service via phone, email, and chat. Responsibilities include troubleshooting, problem resolution, and escalating issues as needed.
Top Skills: FreshdeskJIRAMicrosoft ApplicationsSalesforceTalkdesk
4 Hours Ago
Remote or Hybrid
United States
45K-60K Annually
Junior
45K-60K Annually
Junior
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Customer Support Technician provides technical assistance and support to customers regarding software and hardware, resolving issues, documenting cases, and contributing to team efforts.
Top Skills: Applied EpicSaaS

What you need to know about the NYC Tech Scene

As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.

Key Facts About NYC Tech

  • Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
  • Key Industries: Artificial intelligence, Fintech
  • Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
  • Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account