Staff Vice President (VP) and Head of Payments

Anticipated End Date:

Position Title:

Job Description:

Staff Vice President (VP) and Head of Payments

Location:   May be located in any Elevance Health PulsePoint office preferably in Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA, or New York, NY

This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.  Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Summary

The Head of Payments leads our claims payment operations team responsible for the accurate, timely, and secure movement of funds, including multi-rail transaction processing, multi-entity settlements, ledger reconciliation, exception resolution, unclaimed property and escheatment administration and associated operational controls.

This is a key, high-visibility leadership role responsible for the day-to-day claims payment function, as well as instrumental in designing and establishing modern claims payment systems and processes, across the enterprise. 

Team Scope

6 direct reports / ~35 total FTE’s

Position Responsibilities

Other duties performed but not limited to:

• Lead end-to-end claims payment function, ensuring funds move accurately, securely, and on time.
• Design and build modern systems, controls, and operating models.
• Responsible for multiple payment rails, with a strong understanding of bank and non-bank payment networks, settlement processes, operating requirements, and associated risks and controls.
• Partner closely with technology and business teams to deploy automation and artificial intelligence tools that streamline workflows, scale team capacity, optimize operations, and improve strategic decision-making.
• Lead a geographically dispersed team and establish operational metrics, service levels, and management routines that ensure timely and accurate payment processing across internal systems, ledgers, banking partners, and third-party fintech providers.
• Anticipate payment and operational risks, design preventive and detective controls, maintain continuous compliance monitoring, and serve as the primary payment operations liaison to internal and external auditors.
• Represent claims payment operations in executive forums and build effective partnerships with internal stakeholders, banking institutions, and external payment providers.
• Lead organizational change, mentor and develop staff, establish quality and productivity standards, and create advancement opportunities that strengthen the payment operations talent pipeline.

Position Requirements

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 15 years of leadership experience in programming environment; or any combination of education and experience, which would provide an equivalent background required.

Preferred Skills, Capabilities and Experiences

• Hands-on experience across multiple payment rails
• Strong understanding of bank and non-bank payment networks, settlement processes, operating requirements, and associated risks and controls.
• Experience deploying automation and artificial intelligence tools
• Experience in healthcare, banking, financial services or other high-volume, regulated industries

Corporate Title: Staff VP Financial Operations 

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $186,720 to $336,096

Locations: New York; Virginia 

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.