Staffing Analyst

Key Responsibilities

Analyze daily, weekly, and seasonal staffing needs to ensure sufficient coverage across all operations.

Monitor staffing levels in real time and respond promptly to call‑outs, shortages, and last‑minute operational changes.

Coordinate staffing assignments across multiple routes, shifts, locations, and service needs while balancing operational priorities.

Maintain accurate and up‑to‑date staffing records, rosters, and employee data within HR and scheduling systems.

Track and analyze trends related to absenteeism, overtime, turnover, and coverage gaps; provide insights and recommendations to leadership.

Collaborate with recruiting and onboarding teams to align hiring pipelines with operational demand.

Communicate clearly and professionally with employees, supervisors, and management regarding assignments, changes, and expectations.

Ensure compliance with company policies, labor requirements, and applicable regulatory standards.

Support onboarding, credential tracking, and workforce readiness initiatives as needed.

Handle sensitive employee information with discretion, confidentiality, and professionalism.

Perform additional duties assigned to support staffing and operational needs.

Required Skills & Competencies

Strong analytical and problem‑solving skills with the ability to assess multiple variables quickly.

Proven ability to perform effectively in high‑pressure, time‑sensitive environments.

Exceptional organizational skills and attention to detail.

Ability to prioritize and manage multiple staffing demands simultaneously without sacrificing accuracy.

Strong verbal and written communication skills.

Sound decision‑making abilities and the capacity to remain calm under pressure.

Proficiency with scheduling systems, HRIS platforms, and Microsoft Office tools (Excel, Outlook, Teams).

Ability to work independently while collaborating effectively within a team environment.

Qualifications

Minimum of two (2) years of experience in a dispatch, staffing, or operations‑driven environment.

Prior experience in a customer service–focused role, with the ability to communicate clearly, professionally, and calmly under pressure.

Comfortable using technology and staffing/scheduling systems, including:

• Scheduling or dispatch software
• HR or workforce management systems
• Microsoft Outlook, Excel, and Teams (or similar tools)

Reliable, well‑organized, and capable of working independently with minimal supervision.

Consistent attendance with flexibility to support operational needs, including early mornings, evenings, or weekends as required.

Bilingual (English/Spanish) strongly preferred, with the ability to communicate effectively with a diverse workforce and customer base.