Strategic Account Director - Remote

Requisition Number: 2358771
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
The Strategic Account Director - Remote serves as the primary relationship owner for a portfolio of strategic clients, responsible for driving client satisfaction, retention, and profitable growth. This role acts as a trusted advisor to senior client stakeholders while leading cross-functional teams to deliver high-quality solutions aligned to client business objectives.
You will operate at the intersection of client strategy, service delivery, and growth-ensuring commitments are met while identifying opportunities to expand value.
Primary Responsibilities:
Client Relationship Management

• Serve as the primary point of contact and trusted advisor for assigned clients
• Build and maintain strong, consultative relationships with executive stakeholders (VP/C-suite)
• Develop a deep understanding of client strategies, priorities, and business challenges
• Represent the "voice of the customer" internally to influence product, service, and innovation decisions

Account Strategy & Growth

• Develop and execute strategic account plans to drive revenue growth, retention, and profitability
• Identify and advance upsell and cross-sell opportunities in partnership with sales teams
• Lead contract renewals, negotiations, and performance commitments
• Deliver measurable value outcomes including savings, performance improvements, and ROI

Service Delivery & Operational Oversight

• Ensure delivery of services meets or exceeds client expectations and contractual commitments
• Coordinate across operations, product, and technology teams to resolve issues and improve performance
• Monitor account health, service levels, and key performance metrics (e.g., NPS, retention, SLAs)
• Act as escalation point for high-impact client issues and drive resolution

Cross-Functional Leadership

• Lead and influence matrixed teams across the organization to achieve account objectives
• Align internal stakeholders around client priorities and execution plans
• Facilitate collaboration across business units to deliver integrated solutions

Value Communication & Reporting

• Develop and present executive-level reporting on performance, value delivered, and growth opportunities
• Translate complex data into clear, compelling client value stories
• Conduct regular business reviews with client leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 7+ years of experience in account management, client services, consulting, or related roles
• 7+ years of experience of success managing strategic client relationships and driving revenue growth
• 7+ years of experience working with senior client stakeholders (VP/C-suite level)
• Demonstrated ability to lead in a highly matrixed environment
• Solid business acumen, strategic thinking, and problem-solving skills
• Ability to travel up to 15%

Preferred Qualifications:

• Experience in healthcare, financial services, or managed services environments
• Experience working across large, complex organizations
• Background in product, operations, or technology-enabled services
• Excellent communication and executive presence

Core Competencies

• Client-centric mindset with a focus on delivering measurable value
• Solid relationship-building and influencing skills
• Ability to navigate complexity and drive alignment across stakeholders
• Results-oriented with a focus on growth, retention, and satisfaction
• Adaptability in fast-paced, evolving environments

Success Metrics

• Client satisfaction and Net Promoter Score (NPS)
• Revenue growth and account profitability
• Retention and renewal rates
• Delivery performance against SLAs and commitments
• Expansion of client footprint

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.