Strategic Account Executive – East

Role Details

Location: Remote with preference to NYC
Travel: As needed to meet with key clients and attend major industry events
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
 

The Role

Crescendo is seeking a Strategic Account Executive to own and expand relationships with a portfolio of key accounts across diverse industries. You’ll be responsible for driving growth within large, complex organizations and helping them harness the transformative power of Crescendo’s Augmented AI to deliver best-in-class customer experiences.
This is a senior, high-impact role for a seasoned sales leader who thrives on building multi-threaded relationships at the C-level, crafting strategic account plans, and driving revenue across sophisticated organizations. You’ll partner closely with Crescendo’s leadership, product experts, and customer success teams to ensure our solutions become a critical driver of our clients’ success.
 

What You’ll Do:

• Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts.
• Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership.
• Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience.
• Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale.
• Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets.
• Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health.
• Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX.
   

What We Expect From You:

• Proven Sales Experience: 10+ years of experience selling SaaS, CX, AI, or related technology solutions, with a strong record of closing complex, multi-million-dollar deals and driving growth within large organizations.
• Strategic Account Management: Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale.
• Consultative Selling Skills: Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions.
• Relationship Builder: Exceptional executive presence and interpersonal skills; adept at creating trust and credibility across large, complex buying committees.
• Growth Mindset: Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key.
• Industry Insight: Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors.
   

Why Crescendo?

• We’re creating a new category: Augmented AI. Where human brilliance and advanced tech amplify each other.
• Hypergrowth in motion. From $0 to $100M+ ARR in under a year—and scaling beyond.
• Customer wins are the only wins that matter. We’re building outcomes that last, not hype cycles.
• Our culture is built for leaders who thrive in the fast lane. Collaboration meets velocity, creativity meets execution.
• Your leadership here defines the future. Help set the standard for how Augmented AI transforms CX worldwide.