Own strategic BFSI enterprise accounts as the executive sponsor and commercial owner. Responsibilities include developing account plans, leading QBRs, managing executive relationships, driving renewals and expansion, negotiating contracts, forecasting revenue, identifying upsell and cross-sell opportunities, mitigating account risks, ensuring measurable customer outcomes, and coordinating delivery, solutions, value engineering, product, marketing, services, and partnerships teams.
Be at the Forefront of the Agentic AI Revolution
At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.
Why Skan AI
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.
About the Role
We are looking for a senior commercial leader to own a portfolio of strategic BFSI accounts — primarily large banks, insurers, and financial services firms. This is not a traditional account management role. You are the executive sponsor, the commercial owner, and the trusted advisor to senior client stakeholders simultaneously.
You will carry a net revenue retention and expansion quota, with direct accountability for renewals, upsell, and new use-case development across your assigned book of business. You will partner with a cross-functional team — including delivery, value engineering, and solutions — to ensure customers realize measurable business outcomes from their investment in Skan, and you will serve as the primary voice of the customer internally.
The ideal candidate has managed large enterprise accounts at a B2B SaaS company or a leading Agentic provider, has deep familiarity with BFSI operating environments, and can hold credible conversations with COOs, CIOs, and CFOs about AI, automation, and transformation strategy. This is not a relationship-manager role — this is a quota-carrying commercial role where you are accountable for outcomes.
Key Responsibilities
Account Strategy & Governance
- Develop and execute multi-year account plans for each customer, aligning Skan's capabilities to the client's business objectives, transformation priorities, and operating model.
- Lead quarterly business reviews (QBRs) that connect Skan's impact to enterprise priorities and surface expansion opportunities across business units and geographies.
- Maintain executive sponsor relationships at the COO, CIO, CFO, and Chief Transformation Officer level, ensuring Skan is embedded in the client's strategic agenda.
Renewal & Expansion
- Own the commercial relationship end-to-end: forecast accuracy, contract negotiation, on-time renewals, and conversion of expansion opportunities.
- Identify and develop upsell and cross-sell opportunities across new business units, geographies, and use cases — including claims automation, underwriting ops, compliance, and loan processing.
- Carry a net revenue retention (NRR) and new ARR expansion quota across your assigned book of business.
Customer Outcomes & Risk Management
- Partner with the cross-functional account team — delivery, value engineering, solutions — to ensure consistent and measurable value delivery against customer success criteria.
- Proactively identify and mitigate account risk: adoption gaps, stakeholder transitions, competitive pressure, or delivery concerns.
- Maintain high customer satisfaction, strong platform adoption, and sustained engagement throughout the customer lifecycle.
- Escalate and resolve issues quickly, working cross-functionally to protect and strengthen the customer relationship.
Internal Advocacy & Cross-Functional Alignment
- Represent customer needs internally, influencing product, marketing, and services priorities to strengthen Skan's BFSI enterprise offering.
- Partner with the partnerships team to identify and activate GSI and SI co-delivery opportunities within your accounts.
Key Metrics for Success
- Net Revenue Retention (NRR): Primary metric; target 150%+ NRR across assigned book of business.
- Expansion ARR: Net new ARR generated from upsell, cross-sell, and new use-case development within existing accounts.
- Executive Engagement: Depth and frequency of C-suite relationships maintained per account.
- QBR Cadence & Quality: Quarterly business reviews delivered on schedule with documented ROI evidence and forward-looking expansion plans.
Ideal Candidate Profile
- 10+ years of experience in strategic account management or enterprise customer leadership at a B2B SaaS company or leading Agentic provider.
- Proven track record of managing and growing large enterprise accounts with Fortune 500 BFSI clients — banks, insurers, asset managers, or diversified financial services firms.
- Demonstrated success engaging and influencing C-suite executives (COO, CIO, CFO, Chief Transformation Officer) at global financial institutions, with experience navigating complex enterprise buying and governance environments.
- Strong commercial acumen, including experience structuring, negotiating, and closing large enterprise agreements and managing accurate revenue forecasts.
- Deep familiarity with BFSI operating environments and transformation priorities — claims, underwriting, loan operations, compliance, and back-office automation are areas you can speak to credibly.
- Conversant in AI and data concepts; able to credibly engage technical stakeholders on models, data flows, and platform architecture at a working level.
- Process intelligence, agentic AI, RPA, or automation domain experience strongly preferred.
Why Join Skan AI?
- Be part of a category-creating company building the full agentic lifecycle.
- Own some of the most strategic BFSI enterprise relationships in the market, with a direct line to the C-suite at the world's largest financial institutions.
- Join a passionate, global team united by curiosity, integrity, and impact.
- In-office and remote work mix with global exposure.
- Competitive compensation and equity opportunities.
Compensation
The salary for this role is $325-375K OTE on a 60/40 split + uncapped commissions
Benefits
- 100% coverage of Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long-Term Disability
- Work From Home
- Stock Option Plan
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.
Similar Jobs
Financial Services
Manages a portfolio of small business clients, acquiring and retaining relationships while providing banking, deposit, cash management, credit, and financial advice. Identifies client needs, recommends tailored solutions, develops new business, conducts in-person client meetings, coordinates referrals across Chase business lines, and balances client service with portfolio profitability, risk management, and regulatory compliance.
Top Skills:
ExcelMS OfficeOutlookPowerPointWord
An Hour Ago
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Leads vulnerability intelligence research focused on rapidly analyzing and exploiting newly disclosed or actively exploited vulnerabilities. Develops Metasploit modules and framework improvements, conducts zero-day research, publishes technical analyses, advises detection teams, supports emergent threat response, presents research publicly, and mentors other researchers. The role requires advanced exploitation, reverse engineering, operating system, networking, and exploit mitigation expertise, plus cross-functional communication during time-sensitive security events.
Top Skills:
AIBinary DiffingCode DiffingLlmsMetasploit FrameworkNetworkingOperating SystemsReverse Engineering
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Prepares and reviews Medicare and Medicaid cost reports for skilled nursing, home health, hospice, and senior living clients. Manages engagements from data collection through filing, performs reimbursement analyses and forecasting, identifies optimization opportunities, supports audits and bad debt recovery, and collaborates with internal teams. Maintains client relationships through effective communication and delivers accurate, compliant work within budget and deadline constraints.
Top Skills:
MedicaidMedicareExcel
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
