Strategic Account Manager

At Simon AI, we firmly believe business success starts and ends with people. We’re scrappy problem solvers who care deeply about tackling big challenges with disruptive thinking, giving our customers the support they need, and investing in each other’s growth. We all do our best work when we’re surrounded by other friendly top performers who want to succeed together. When you trust your team, give them ownership, and build with heart, great things happen.

Simon AI helps marketing teams achieve 1:1 personalization. Simon AI combines a composable CDP with agentic AI, allowing marketers to set goals like reducing churn or increasing repeat purchases, and AI handles the rest. It uncovers hidden signals, activates 100x more data, and automates execution across channels, enabling small teams to perform like large ones. Brands like ASOS and SeatGeek trust Simon for faster launches, scalable personalization, and revenue growth.

The Strategic Account Manager (SAM) role is focused on building and growing deep, consultative partnerships with Simon’s clients. Acting as the primary relationship owner, you will engage senior stakeholders to align on business objectives, advocate for their needs within Simon, and ensure our solutions deliver measurable impact. By fostering trust and credibility, you will position Simon as a long-term strategic partner that drives sustained business value.

As a SAM, you will take ownership of strategic planning and growth for your accounts, developing tailored account strategies that connect client goals with Simon’s offerings. You will identify opportunities to expand partnerships, anticipate risks, and guide clients through evolving challenges in their business and competitive landscape. In this role, you will influence outcomes by leading high-level planning discussions, providing thought leadership, and ensuring Simon’s solutions drive meaningful results.

You will also be accountable for cross-functional alignment, working with internal sales, product, technical account managers, and marketing teams to deliver a cohesive client experience. By overseeing contract negotiations, guiding renewals and expansions, and maintaining accurate reporting and forecasts, you will ensure both client satisfaction and company growth. Ultimately, the SAM role is about translating strategy into action and helping clients achieve their objectives while strengthening Simon’s position as a trusted partner.

• Lead and grow a portfolio of 8–20 client accounts.

• Develop comprehensive, AI-driven account strategies that drive meaningful business value for clients and strengthen Simon’s stickiness and account expansion opportunities.

• Cultivate deep client partnerships through thoughtful and ongoing discovery of business problems and consistent delivery of value against priority challenges.

• Become the primary expert on each client’s business, enabling you to guide decisions in executive / C-level conversations internally at Simon and externally with clients. Maintain awareness of any relevant news or market activity affecting your clients.

• Proactively identify risks at the earliest stages and develop detailed mitigation plans.

• Partner closely with each client’s Technical Account Manager (TAM) to ensure current work aligns with broader business goals.

• Collaborate cross-functionally with Sales Engineering, Product, and Engineering to prioritize client needs.

• Ensure clients realize measurable ROI from the Simon platform through proper alignment, goal setting, and value demonstration.

• Plan and lead Executive Business Reviews across your portfolio.

• Travel as needed to conferences, company offsites, and client offices.

• Map and engage business stakeholders to ensure strong alignment across client teams and maintain multiple executive relationships for Simon’s C-suite.
  Lead contract renewals and upsell discussions in partnership with the Simon Finance team.

• 7-10 years of professional experience, with 5+ years managing client relationships at a SaaS, MarTech, CDP or AI Company

• Bachelor's degree

• Exceptional analytical and critical thinking skills

• Excellent verbal and written communication skills

• High emotional intelligence

• Deep intuition for business

• Experience with AI, email marketing, push or SMS software

• Proven problem solver

• Ability to thrive in an unstructured and fast-paced environment

• Personable, collaborative, and a sense of humor

• Willingness to travel up to 30%

** Candidates should live an Eastern Time Zone OR be comfortable working 9:00AM - 6:00PM EST

• 100% coverage of medical premiums for employee AND family

• Flexible PTO

• Generous Maternity and Paternity Leave

• Remote work, quarterly wellness, and client support stipends

• Professional Development stipend

Visa sponsorship for this role is currently not available.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $110,000 to $130,000 which represents a range commensurate with experience.