Strategic Account Manager

Strategic Account Manager

New York · San Francisco · Full-time

About InstaLILY

Our model is simple: one company brain, many teammates. We build company-specific AI-powered brains called InstaBrains. Built on small, specialized language models (SLMs), they codify the customer's knowledge and decisions, like their parts, jobs, and pricing. On top of it, InstaWorkers act as AI teammates inside the tools customers already use, completing the sales, service, and operations work that drives the business.

Backed by Insight Partners ($25M Series A) and supported by the Google, NVIDIA, and Microsoft ecosystems, we are one of the fastest-growing AI startups in the country. Our team has already driven over $200M in incremental revenue for customers to date. InstaLILY's architecture has been featured in Google DeepMind's case study showcase.

We're driven by three core principles—Customers, Culture, and Code—what we call The Three C's.

The Role

You'll be the named InstaLILY point of contact for a portfolio of post-pilot enterprise customers — running their QBRs and executive briefings, leading account plans, surfacing new use cases to deploy, and being the senior partner they call when complex decisions come up. The role spans current deployments, new use cases, expansion conversations, and everything in between.

You'll report to our Chief Growth Officer.

What You'll Do

• Account ownership: Manage a portfolio of post-pilot customer accounts day-to-day across QBRs, exec briefings, account plans, and customer success activities.
• Transformation engagement: Help each customer think strategically about how AI changes their operating model — not just adoption of features, but transformation of how their team works.
• Expansion: Identify new use cases for each customer based on their workflows, industry context, and where AI can drive operational impact. Drive expansion ARR through deeper deployment.
• Strategic collaboration with product: Bring customer insight into product decisions — what you hear shapes our roadmap. You'll help guide zero-to-one feature development and ensure the product evolves with what customers actually need.
• Cross-functional coordination: Coordinate with Engineering and Product to make sure your customers get what they need to succeed.
• Playbook contribution: Help build and refine the structured playbook SAMs run across customers — what works, what doesn't, what should be standardized.
• Customer presence: Travel to customer sites as needed for in-person work with customer teams and executives.

What You'll Need

• 3-5 years of consulting experience or equivalent SaaS seniority: At least 2 years as an engagement manager in consulting or equivalent strategic account management / operations seniority at an enterprise SaaS company.
• Track record of expanding client work: You've grown client engagements through new use case identification, deeper deployment, follow-on projects, or strategic transformation work — not just maintaining the existing relationship.
• Tested through friction: You've delivered for clients even when the customer pushed back, when the stakeholder was skeptical, and when the engagement got rocky. Delivering outcomes is what matters, not keeping every conversation comfortable.
• Analytical depth: You think structurally about customer problems and can build a transformation roadmap. Strong project management chops.
• Strong interpersonal and communication skills: Clear in writing and in the room. Comfortable with C-suite executives and operators alike.
• Industry curiosity: You'll work with customers in industrial distribution, manufacturing, automotive, and similar verticals. Industry-specific experience is a plus, but the willingness to deeply understand a customer's operations is what matters most.
• Comfort with ambiguity: You build the playbook as you go.
• AI-native curiosity: You use AI seriously and want to push how AI agents can transform customer operations.
• Hybrid availability: 4 days/week in our New York or San Francisco office, with 1 day remote.

What You'll Get

• Real traction: The product works, customers are live, and we've already driven over $200M in incremental revenue for customers — this isn't a bet on an unproven thesis.
• Deep partnerships: Backed by Insight Partners with deep ecosystem partnerships across Google, NVIDIA, and Microsoft.
• Customer impact: You'll drive measurable operational change inside the customers you own.
• Stage: Early enough to shape how InstaLILY runs customer relationships and expansion at scale.
• Culture: Offices in New York, San Francisco, and London — sharp, low-ego team moving fast.
• Growth: The learning curve is steep

Compensation and Benefits

• Salary Range: $150,000 – $180,000 per year, commensurate with experience
• Equity: Generous stock options awards and refreshers for top performers
• Benefits: Medical, Dental, Vision, 401K, Well-being stipend, In-office lunch reimbursement, PTO and 10 US Federal Holidays, and more!