Strategy and Operations Manager, Categories and Expansion

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

💻 Role

The Categories and Expansion team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform. This role sits on our Revenue Operations team, which supports our Sales and Post Sales Teams in growing our seller base and partnerships.

• Work closely with the data team on reporting and analyzing performance data and recommend course corrections as needed

• Take on key strategic and operational special projects that move the business forward and help us scale

• Work with the post sales GTM team to build and develop playbooks and documentation

• Support GTM leaders in identifying and presenting data and insights

• Support category team with analysis and success measurement of initiatives

• Work closely with the GTM launch, category, and central ops functions to ensure smooth operation and clear division of responsibility

• Understand the competitive landscape and develop strategies to grow Whatnot’s market position

• Analyze and understand the live selling and broader market to stay on top trends and inform our GTM strategy

• Partner with the ops and product teams to ensure broad cross functional alignment and make sure our GTM efforts are set-up for success

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role are required to be within commuting distance of our Los Angeles, San Francisco, or New York City hubs.

👋 You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

As our next [role / title] you should have (e.g. 4+ years of generalist software development experience in high growth startups), plus:

• Past experience in consulting of finance and/or past experience in strategy, business operations or analytics at a high growth start-up

• Strong strategic sense with the ability to balance data driven insights and business instincts

• Exceptionally analytical with the ability to develop high level insights while not being afraid to get down and dirty with the data

• Excellent executive communication skills. You can show and explain insights to a variety of audience types

• Excellent data skills including strength with SQL and excel

• Experience supporting the post sales motion of a GTM org

• You have been a top performer wherever you have worked

• Comfort working exceptionally fast in an ambiguous work environment

• Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the company

🙏 Nice to Have

• Experience working on a marketplace or a two-sided platform

• Passion for creator communities, existing product categories on Whatnot, and/or new verticals that are uniquely suited for live e-commerce

• Experience buying and selling in online marketplaces communities

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.