This role is for engineering students to gain technical experience in telecom, providing support, troubleshooting, and managing customer service requests in a collaborative environment.
Join our Team
About this opportunity:
We are now looking for Students who would love to start their professional experience in Telecom at the department of Customers Support, in this role you'll learn how you should provide technical service, troubleshoot and resolve problems to stabilize and optimize customer networks. You will learn how to configure & integrate different nodes and solutions in new and live customer networks.
During the shadowing with the Support Engineers you will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
The technical development is fast and we want you to always look for keeping your competence and skills up to date! Working as a Student with the support department will require a basic knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will collaborate & communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
What you will do:- Own and manage Customer Service Requests, from contract validation to issue resolution.- Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.- Investigate, analyze, report, and propose solutions for product security related matters as per contract.- Build and maintain strong customer relationships through direct communications and participation in OMNI chats.- Contribute to emergency situations, facilitating quick restoration of customer networks.- Plan and ensure contracted software implementation in customer networks for optimal performance.- Drive add-on-sales, assisting account teams to expand business with their customers.- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
The skills you bring:
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 777169
About this opportunity:
We are now looking for Students who would love to start their professional experience in Telecom at the department of Customers Support, in this role you'll learn how you should provide technical service, troubleshoot and resolve problems to stabilize and optimize customer networks. You will learn how to configure & integrate different nodes and solutions in new and live customer networks.
During the shadowing with the Support Engineers you will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
The technical development is fast and we want you to always look for keeping your competence and skills up to date! Working as a Student with the support department will require a basic knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will collaborate & communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
What you will do:- Own and manage Customer Service Requests, from contract validation to issue resolution.- Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.- Investigate, analyze, report, and propose solutions for product security related matters as per contract.- Build and maintain strong customer relationships through direct communications and participation in OMNI chats.- Contribute to emergency situations, facilitating quick restoration of customer networks.- Plan and ensure contracted software implementation in customer networks for optimal performance.- Drive add-on-sales, assisting account teams to expand business with their customers.- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
The skills you bring:
- Engineering students planning to graduate by December 2026 (Communications and Electronics, Telecommunications, Telematics, or similar)
- Excellent English level and communication skills
- Understanding of networking concepts
- IP knowledge (protocols, routing, switching)
- Linux Basic Knowledge
- Cloud basic knowledge (Openstack/Kubernetes)
- Leading projects at University is a plus
- Programming skills, scripting, Python knowledge is a plus
- Availability for part-time work (preferably mornings)
- Hybrid work model (2-3 times per week at the office)
- Planned start date: March 2026
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 777169
Top Skills
Cloud
Datacom
Ip Protocols
Kubernetes
Linux
Networking
Openstack
Python
Telecom
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Leafy suburban setting with a strong corporate presence. Close to parks, historic downtown Morristown and direct train links to New York City.
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