Provide excellent client service and studio operations support: check-ins, sales, scheduling (Axle/Mindbody), inventory, opening/closing, local marketing, and event promotion.
Role Description
JETSET Pilates Boerum Hill in Brooklyn is seeking numerous Studio Leads! The Studio Lead is a dynamic team member that provides exceptional service to clients, assists instructors, and creates a friendly and welcoming environment in studio. The position is responsible for assisting with opening duties, re-filling studio supplies and inventory, responding to client emails and phone calls, checking-in and checking-out clients, processing sales and retail transactions, maintaining an organized studio, staying up-to-date on all policies and prices, engaging with clients, and closing duties. The Studio Lead is a part-time to full-time position with shifts available in the morning, afternoons, evenings, and weekends.
Responsibilities
- Assist in delivering the ultimate boutique fitness experience to every client, every time
- Provide the highest level of customer service to all clients and visitors upon arrival
- Greet and check-in clients professionally upon arrival
- Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately
- Utilize Axle and Mindbody for lead generation, sales, and scheduling
- Sell memberships and class packages in-person, online, and over the phone
- Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
- Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
- Create content for digital marketing
- Assist in opening and closing duties
- Address client questions, concerns, and feedback promptly and professionally
- Maintain a clean and safe studio
- Process retail sales and restock inventory as needed
Qualifications
- Experience working in client-service roles such as concierge, receptionist, restaurants, retail, and hospitality
- Experience working in team environments
- Experience with white glove service or luxury fields
- Highly proficient with computers, tablets, and applications
- Excellent verbal and written communication skills
- Demonstrated ability to multi-task
- Self-Motivated
JETSET Pilates Boerum Hill is building a team that's welcoming to everyone and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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