Studio Operations and Communications Associate

The Studio Operations & Communications Associate supports the execution and coordination of Studio Operations systems and initiatives across Rowan studios. As a key partner to the Director of Retail Operations, this role helps translate operational priorities into organized, timely execution across studios and cross-functional teams.

The Studio Operations & Communications Associate will manage day-to-day communications and tasking, support project coordination, maintain operational trackers and resources, and monitor completion and follow-up. The role will also support Visual Merchandising and other initiatives that require in-studio execution.

The ideal Studio Operations & Communications Associate is highly organized, detail-oriented and comfortable managing multiple priorities in a fast-paced retail environment. They are a strong communicator, proactive problem solver and systems-oriented thinker who can identify gaps, follow through on details and escalate issues appropriately.

What you'll be doing:

Studio Communications
• Manage day-to-day Yoobic administration and execution, including communications and tasking.
• Build, schedule and maintain missions and training courses.
• Monitor completion and follow up on outstanding studio tasking.
• Support operational communications and ensure studio-facing materials are accurate and delivered on schedule.
Studio Operations Support
• Monitor studio compliance with established operational processes and identify recurring operational issues.
• Maintain SOPs, FAQs, job aids and other operational resources, ensuring documentation is current and appropriately versioned.
• Support continuous improvement by gathering and surfacing studio feedback and operational insights.
• Assist with studio implementation of VM updates including coordination, communication, execution and follow up.
• Travel to studios as needed to support VM execution, project launches and other operational initiatives.
Project & Workflow Management
• Maintain Asana projects, tasks, trackers, deadlines and dependencies.
• Track deliverables on operational projects and follow up with stakeholders to keep work moving forward. 
• Support coordination of operational initiatives and escalate risks, delays or recurring issues to the Director of Retail Operations.
 
And other duties as assigned.

What you bring to the table:

• 2–4 years of experience in retail operations, field operations, project coordination, business operations or a related field.

• Experience supporting multi-location retail or service environments preferred.

• Strong organizational and project-management skills with exceptional attention to detail.

• Comfortable managing multiple projects and deadlines simultaneously.

• Strong written and verbal communication skills.

• Proficiency with Google Workspace and project-management tools.

• Experience with Asana, Yoobic or similar workflow/communication platforms preferred.

• Comfortable working with spreadsheets, operational data and reporting.

• Ability to identify issues, prioritize work and escalate appropriately.

  • Ability to work independently while partnering closely with cross-functional teams.

Full-Time Benefits and Perks:

• Medical/Dental/Vision Health Plans

• Long-term Disability 

• Life Insurance

• 401k and Roth IRA Plans 

• Paid Parental Leave

• Open PTO policy

• Employee discounts on our amazing products!