Supervisor, Market Retail Agencies Account Management

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.
Job Summary
The Supervisor, Account Management leads a team of Account Managers responsible for supporting revenue growth, long-term client relationships, and client success across linear and digital advertising solutions. In this critical player-coach role, the supervisor manages a select set of client accounts while providing day-to-day leadership, coaching, and development to ensure Account Managers serve as effective strategic partners to sales, supporting clients from pre-sale planning through post-campaign analysis. The supervisor sets clear expectations, manages team priorities and workloads, and guides resolution of escalated client and operational issues. Through strong cross-functional partnerships, this role drives consistent service delivery, process improvements, and operational accountability to support client retention and account growth.
Job Description

• Lead, coach, and develop Account Managers by example, providing clear expectations and ongoing feedback to strengthen account management, client relationships, and problem-solving.

• Manage a select set of client accounts directly, modeling best-in-class account management, client service, and sales partnership for the team.

• Manage team priorities, account assignments, workloads, and coverage to balance capacity and ensure timely client service.

• Partner with sales leadership to align Account Manager support with client retention, upsell, cross-platform expansion, and long-term growth.

• Guide Account Managers in translating client objectives and KPIs into linear and digital media recommendations, proposals, and RFP responses with Sales Development and Media Planning.

• Ensure Account Managers collaborate with Campaign Management and Media Planning to assess campaign performance, identify retention and growth opportunities, and deliver accurate, timely reporting to internal and external stakeholders.

• Serve as the escalation point for complex client and campaign issues, coordinating cross-functional partners to clarify ownership, remove barriers, and resolve concerns promptly.

• Ensure accurate Salesforce records, required approvals, contracts, and campaign documentation; timely insertion-order and campaign handoffs to Campaign Management; and compliance with operational standards.

• Address recurring service challenges through process improvements that strengthen efficiency, client experience, and business outcomes.

• Manage team performance through regular check-ins, performance reviews, and timely action to address gaps and reinforce accountability for results.

• Oversee team contributions to financial forecasting, pipeline management, and sales reporting, ensuring accurate inputs and timely follow-through.

• Sets and effectively communicates team goals and priorities.

• Develops, trains and supervises staff.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Leadership; Account Management; Team Performance Management; Problem Solving; Collaboration
Salary:
New York Pay Range: $104,345.00 - $156,517.50
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years