SUPERVISOR OF OPERATIONS - BROOKLYN

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. 
 

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues. 

About the Role:

We are seeking a dedicated Supervisor of Operations to join our Brooklyn dynamic team at Callen-Lorde Community Health Center. The Supervisor will play a crucial role as a key member of the Brooklyn leadership team, providing direct support to ensure the smooth and efficient operation of administrative functions in our Brooklyn site. Collaborating closely with management, medical providers, and patient accounts, the Supervisor will oversee various aspects of patient care administration, staff management, and financial processes.
 

Key Responsibilities:  

As a Supervisor of Operations, your responsibilities will include:

• Partner with the site leadership team to oversee Patient Care Associate (PCA) functions, including patient scheduling, staffing, payroll, and department training support.
• Provide supervision, including monitoring attendance, conducting performance reviews, and offering feedback to staff. Support template management.
• Support financial aspects of the PCA role, including insurance verification, front-end billing cycle, and income-based discount screening.
• Oversee related support functions such as supply ordering, payables approval, staff scheduling, accommodation processing, patient concern resolution, and Metrocard program oversight.
• Regularly communicate with other Supervisors of Operations to resolve operational issues.
• Participate in work groups or Performance Improvement Teams as needed.
• Assist in recruitment and hiring processes for Patient Care Associates.
• Participate in the AOD program and lead various projects as they arise.
• Work with Callen-Lorde’s management team to strengthen Diversity, Equity, and Inclusion efforts, fostering an anti-racist and anti-oppressive culture and work environment.

Work Schedule: 

This is a full-time position with evening hours. 

Benefits: 

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. 

#ZR

Education, Experience

• Bachelor's degree strongly preferred
• 1+ year of supervisory experience preferred
• Experience managing operations preferably in a healthcare setting
• Experience working within a healthcare setting
• Experience with front desk services and customer service
• Experience with service recovery and de-escalation
• Familiarity with Electronic Medical Record systems
• Experience working within the LGBTQ+ community

Desired Characteristics, Skills

• Demonstrated leadership and administrative/organizational skills.
• Ability to work with diverse populations.
• Excellent interpersonal, written, and oral communication skills.
• Strong Internet, PC, and spreadsheet skills.
• Bilingual (English/Spanish) preferred.
• Commitment to diversity, equity and inclusion
• Commitment to the mission of Callen-Lorde.