Support Engineer (Entry-Level)

All applicants MUST complete this technical assessment in addition to the job application.

We are looking for a NYC-based Support Engineer to join our talented, dynamic, and rapidly growing global team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan and we’re looking for local candidates that can join us in the office two days each week to collaborate with peers and build on our company culture.

Company Description

OpenAsset is the leading marketing platform for the Architecture, Construction, and Engineering industries, trusted by 1,000+ clients over 20 years. Our mission is to be the most innovative partner to AEC firms, delivering solutions that help win more projects. We recently announced a new AI-Proposal product Shred.ai to continue this mission.

We’re a diverse, collaborative, and fast-growing team of 100+ employees with offices in New York and London and a global client base. Backed by Marlin Equity Partners, we’re passionate about creating an inclusive workplace where everyone feels valued and has a voice, and we actively hire from a diverse pool of candidates.

Support Engineer Description

We’re looking for a smart, friendly and motivated person to join our team as a Software Support Engineer (Entry Level). Our Support Engineers aren’t your typical technical support folks. You aren’t telling people to refresh their browser or where to click - it is much more technical than that. You’ll learn the ins and outs of the product and our client base while using technical tools to deliver unparalleled support to our clients.

Support Engineer Responsibilities

• Develop scripts that are used for data management and migrating client images into OpenAsset
• Script custom InDesign, Word, and PowerPoint templates that integrate with OpenAsset
• Use our REST API to make updates in client systems as well as advise clients on integrating OpenAsset with other solutions
• Troubleshoot server side, end user and code base issues - triaging bugs and submitting them to our QA team
• Own and manage client support tickets through to resolution and to the client's satisfaction
• Communicate clear and concise answers to complex technical questions
• Work closely with OpenAsset Customer Success Managers to maintain client satisfaction

Support Engineer Skills and Experience

• 1+ years of experience.
• Comfortable with command line tools / bash scripting
• Experienced in making REST API requests.
• Experience with, or understanding of, Wordpress interface and website development.
• Skilled in scripting in any number of languages (bonus points for Python).
• Good at understanding and explaining networking concepts.
• Great at communicating clear solutions to complex technical questions (bonus points for prior customer facing experience).
• Friendly, motivated and a great team player.
• Ability to thrive in our 'start up' feel.
• Bachelor’s Degree in Computer Science or Engineering OR Software Development Coding Bootcamp certificate preferred.

Technologies we use

• Python
• ES6 Javascript
• GitHub
• ZenDesk
• Jupyter Notebook
• pandas
• InDesign
• DataDog
• Claude, Github Copilot

Benefits

• Competitive salary

• Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents

• 20 days paid time off per year + federal holidays (UK style!)
• 5 paid sick days
• Work from home flexibility
• Commuter benefits
• 401k
• Paid parental leave
• Career growth and development opportunities

This position is not eligible for visa sponsorship.

Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.