Provide technical support and troubleshoot issues for customers, focusing on telecom network stability and optimization. Collaborate with various stakeholders and maintain customer relationships while keeping up with technological advancements.
Grow with us
About this opportunity:
We are now looking for a Support Engineer who will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operations managers, service engineers, and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel domestically/internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibilities, and it is important that you can work independently.
Ericsson에서 Support Engineer를 채용합니다. Support Engineer는 이동 통신 사업자에게 납품하여 서비스를 제공하고 있는 이동통신장비의 안정화 및 최적화를위해 기술 지원 업무를 수행합니다. Support Engineer는 통상 고객 기술팀, 운용팀, 혹은 Service delivery 조직 내 엔지니어들과 함께 일합니다. 또한, 영업, 연구개발, 외부 벤더와 기타 국내 정부기관과도 함께 일할 수 있습니다. 기술 영역 사이에 뚜렷한 경계가 없기에, Support Engineer는 여러 분야의 기술을 숙달할 필요가 있습니다. Support Engineer는 때로 국내/해외 출장이 발생하며, 최신 기술에 대해 지속적으로 공부해야 합니다. Support Engineer로 일하는 것은 하드웨어, 소프트웨어 및 네트워크 지식을 모두 망라하는 폭넓은 지식을 필요로 합니다. Ericsson 고객(SKT, KT, LGU+) 및 공급 업체 뿐만 아니라 내부 동료와 함께 글로벌 환경에서 작업, 협업 및 커뮤니케이션할 것입니다. 이 역할을 잘 수행하기 위해서는 독립적으로 일할 수 있는 역량이 매우 필요합니다.
What you will do:
You will bring:
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Korea (the Republic of) (KR) || Seoul
Req ID: 777352
About this opportunity:
We are now looking for a Support Engineer who will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operations managers, service engineers, and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel domestically/internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibilities, and it is important that you can work independently.
Ericsson에서 Support Engineer를 채용합니다. Support Engineer는 이동 통신 사업자에게 납품하여 서비스를 제공하고 있는 이동통신장비의 안정화 및 최적화를위해 기술 지원 업무를 수행합니다. Support Engineer는 통상 고객 기술팀, 운용팀, 혹은 Service delivery 조직 내 엔지니어들과 함께 일합니다. 또한, 영업, 연구개발, 외부 벤더와 기타 국내 정부기관과도 함께 일할 수 있습니다. 기술 영역 사이에 뚜렷한 경계가 없기에, Support Engineer는 여러 분야의 기술을 숙달할 필요가 있습니다. Support Engineer는 때로 국내/해외 출장이 발생하며, 최신 기술에 대해 지속적으로 공부해야 합니다. Support Engineer로 일하는 것은 하드웨어, 소프트웨어 및 네트워크 지식을 모두 망라하는 폭넓은 지식을 필요로 합니다. Ericsson 고객(SKT, KT, LGU+) 및 공급 업체 뿐만 아니라 내부 동료와 함께 글로벌 환경에서 작업, 협업 및 커뮤니케이션할 것입니다. 이 역할을 잘 수행하기 위해서는 독립적으로 일할 수 있는 역량이 매우 필요합니다.
What you will do:
- Handle technical issue troubleshooting
- Handle Software Update Management (SUM)
- Perform pre-emptive/data driven support
- Manage customer relationship
- 고객 이슈 처리
- 소프트웨어 업데이트 관리(SUM)
- 장애 예방 및 데이터에 기반한 기술 지원
- 긴밀한 고객과의 관계 유지
You will bring:
- Experiences: From 5 up to 10 years of relevant experience
- Education: Bachelor's degree or above
- Domain experience: 4G/5G Core Network (4G/5G basic architecture, Network Node/Function, Network protocol, Call processing, etc.), Cloud Infrastructure (Kubernetes, OpenStack, KVM, SDS, SDI), Network Design knowledge, Switch(Cisco, Extreme etc.), Servers(Linux etc.)
- Flexibility to go for business trip to work in customer site
- Fluency in both Korean & English (Speaking/Writing)
- Applying expertise & technology
- Working with people
- Delivering results & meeting customer expectations
- Cisco Networking Certification: CCNA or above
- 경력: 유관 경력 5년이상 10년 미만 보유하신 분 (통신 장비 분야 경험 우대)
- 학력: 학사 이상
- 기술 분야 : 4G/5G 핵심망 (4G/5G basic architecture, Network Node/Function, Network protocol, Call processing etc.), 클라우드 인프라(Kubernetes, OpenStack, KVM, SDS, SDI) Knowledge, MANO Knowledge, Network Design knowledge, 스위치(Cisco, Extreme 등), 서버류(리눅스 등)
- 지방에 위치한 고객사 현장에 출장 근무 가능한 분
- 한국어 & 영어가능자(Speaking/Writing) 우대
- 문제해결을 위한 분석적인 역량
- 뛰어난 커뮤니케이션 스킬과 전문기술지식을 바탕으로 고객과 협업할 수 있는 역량
- 결과 지향적이며 고객 기대를 충족하는 역량
- Cisco Networking Certification: CCNA or above
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Korea (the Republic of) (KR) || Seoul
Req ID: 777352
Top Skills
4G
5G
Cisco
Kubernetes
Kvm
Linux
Openstack
Sdi
Sds
Ericsson Morristown, New Jersey, USA Office
Ericsson Morristown office Office
Leafy suburban setting with a strong corporate presence. Close to parks, historic downtown Morristown and direct train links to New York City.
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