The Support Operations Intern will assist leaders in operational tasks, documentation, research, and explore AI tools for enhancing workflows and efficiency in customer support processes.
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Summer Internship 2026:
The Nextech Summer Internship Program provides opportunity for those early in their career to encounter a breadth of experience in the fast-paced medical software Industry.
We have many departments looking to hire an intern this summer. Some include and are not limited to: Finance, Accounting, Human Resources, Software Development, Marketing, Sales, and Product Management.
The program is approximately 10-12 weeks long; starting June 2nd and continuing through August 7th.
This is a paid internship. Interns may work up to 28 hours per week. Weekly schedules will be decided on depending on the manager and their department.
Our Talent Acquisition team will be reviewing resumes periodically and will be reaching out for interviews in the coming weeks (please review selection process below).
Job Summary:
The Support Operations Intern partners closely with Support Leadership to help drive operational excellence, cross-functional collaboration, and continuous improvement across the support organization. This internship is designed for individuals interested in support leadership, operations, analytics, customer experience strategy, and the practical application of AI in support workflows—not frontline case handling.
The intern will support initiatives inspired by the Customer Excellence (CE) function, gaining exposure to how escalations, product feedback, documentation, and operational insights flow between Support, Product, Implementation, and Development teams. As part of this work, the intern will also explore where AI tools can enhance insight generation, documentation quality, workflow efficiency, and leadership decision-making.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI and other regulations, as appropriate.
Essential Functions:
- Assist Support leaders with research, documentation, and preparation for meetings, initiatives, and reviews
- Support backlog grooming, initiative tracking, and follow-ups for cross-functional projects
- Help document processes, workflows, and improvement opportunities across the support organization
- Investigate and evaluate AI-enabled tools or use cases that could improve operational efficiency, reporting, or leadership workflows (e.g., summarization, trend detection, documentation support)
- Assist in piloting or documenting AI-assisted workflows, ensuring outputs are accurate, responsible, and aligned with support goals
Minimum Requirements:
- Interest in Business Operations, Sales and/or Finance
- Strong attention to detail
- Enjoys partnering with teammates and clients in a fast-paced empowering environment
- Strong verbal and written communication
- Proficient in Microsoft Office
- Self-motivated with results driven mindset
Preferred Qualifications:
- Currently pursuing or recently completed a degree in:
- Business, Operations, Analytics, Information Systems, Healthcare Administration, or related fields
- Strong proficiency with:
- Microsoft tools (Excel, Word, PowerPoint)
- Salesforce (or other CRM platforms)
- Power BI and/or Python are a plus
- Interest in customer experience, support leadership, operations, or emerging technologies
- Familiarity with AI tools (e.g., summarization, analysis, or documentation support) is a plus but not required
- Previous internship, project, or academic experience involving research, documentation, or analysis is a plus
Working Environment/Physical Demands
- Remote
- Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
Selection Process:
- Candidates will first complete a brief one-way video interview, answering 5-6 questions to showcase their skills and experience. An invitation will be sent via email from Criteria Corp.
- Skill-based assessment through our vendor Criteria
- Interview with Hiring Manager
- Panel interview with Team
Total Rewards:
Generous annual bonus opportunity
Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
11 paid holidays
Your Day Your Way - Celebrate a day of cultural or social significance to you
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave (After 6 months with the company)
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
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