Milsoft Utility Solutions, Inc.
Support Specialist with Emphasis on Engineering Analysis (EA)
Be an Early Applicant
Provides frontline technical support for Milsoft customers in a 24/7 environment. Responsibilities include remote installation, troubleshooting, diagnostics, configuration guidance, issue documentation, ticket creation, knowledge article development, and customer communication. The role collaborates with Development by providing reproducible issue details, adapts to software releases, requires occasional travel, and includes after-hours on-call support.
SUPPORT SPECIALIST (With Emphasis on Engineering Analysis)
Department: Support
Reports to: EA Lead/VP of Support and Training
Division: Remote
Classification: Salary/Exempt/Full-time
JOB SUMMARY
An EA Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. Phone, email, and remote connection software are utilized to resolve customer
issues and achieve customer satisfaction. The position will require some travel and after-hours on-call
support time.
ESSENTIAL FUNCTIONS
- Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all EA products and services function properly
- Advises customers on system settings and configurations that favorably impact software performance and user experience
- Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team
- Translate complex operational and system processes into clear instructions and/or explanations as knowledge articles
- Document all customer interactions in a support ticketing system
- Adapt to new technologies and changes in software functionality through continuous product release cycles
- Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility
- Any other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the scope of the job
QUALIFICATIONS
- Bachelor’s degree in Electrical Engineering or equivalent work experience
- Prior experience in the electric utility field is preferred
- Knowledge of Microsoft server/client operating systems, network architecture, and components
- Experience with Lua scripting is a plus
- Must be able to effectively communicate with customers, both verbally and in writing
- Able to adapt and learn new technologies and retain knowledge for future applications
Similar Jobs
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Leads enterprise-wide operational excellence and Lean transformation across Honeywell Aerospace. Coaches AOS leaders, develops implementation roadmaps, facilitates Kaizen events, and drives continuous improvement across supply chain, manufacturing, R&D, and commercial functions. Oversees strategic change projects, supply chain optimization, digital transformation, performance monitoring, and structured problem-solving. Requires extensive Lean leadership, coaching, analytical, and change-management experience, with travel up to 75%.
Top Skills:
Danaher Business System (Dbs)Data AnalyticsErpHoneywell Aerospace Operating System (Aos)Honeywell Operating System (Hos)Lean ManagementLean Six SigmaToyota Production System
%20copy.jpg)
Software
Provides Tier 1 customer support through phone, email, and chat. Troubleshoots product issues, educates customers on MyCase, LawPay, and CPACharge, investigates reported problems, escalates technical issues to Tier 2, stays current on product releases, and documents interactions in Salesforce.
Top Skills:
CpachargeGoogle WorkspaceLawpayMycaseSalesforceSlackWorkforce ManagerZoom Contact Center
.png)
Hardware • Other • Appliances
Leads strategic business development for healthcare manufacturing, medical equipment, medical device, and drug delivery opportunities. Identifies large-scale deals, builds cross-functional business cases and proposals, develops partnerships, conducts market analysis, negotiates high-value contracts, and maintains executive customer relationships. Provides market insights to senior management and supports sales growth through strategic initiatives. Domestic and international travel is required.
Top Skills:
Drug Delivery SystemsElectronic Manufacturing Services (Ems)Medical DevicesMedical Equipment
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
