Supervise switchboard operators, ensure coverage, train staff, monitor call quality, manage schedules, and oversee compliance with regulations.
Key Responsibilities
- Supervise and coordinate switchboard operators across all shifts
- Ensure 24/7 staffing coverage, including holidays
- Train, mentor, and evaluate operator performance
- Monitor call handling quality and response times
- Serve as point of contact for operational issues
- Ensure proper handling of emergency communications
- Maintain staffing schedules and coverage plans
- Communicate with VA leadership and Contracting Officer Representative (COR)
- Ensure compliance with HIPAA, privacy, and security policies
- Minimum 1 year supervisory experience (required)
- Experience in:
- Switchboard or call center operations
- Healthcare environment (preferred)
- Strong leadership, communication, and problem-solving skills
- Ability to manage staffing, scheduling, and training
- Ability to work flexible hours across all shifts
Similar Jobs
Healthtech • Information Technology • Professional Services • Defense
Supervise daily hospital switchboard operations, oversee telephone operators, create and maintain staffing schedules across shifts, train and support communications personnel, monitor call handling and customer service standards, assist with complex or emergency calls, maintain operational logs, and coordinate with facility management on staffing and performance.
Top Skills:
MS OfficeTelephone Switchboard
Healthtech
As a PBX Supervisor, oversee the team, manage scheduling, conduct performance reviews, and implement communication policies at St. Peter's Hospital.
Fitness • Sports
Supervise a team of telephone operators, maintain scheduling, ensure training compliance, implement quality control plans, and manage operational issues at the medical center.
Top Skills:
Telecommunications Systems
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
