Technical Consultant II

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Technical Consultant II role is primarily responsible for overseeing the design, delivery, and execution of Alkami’s software products. As a Technical Consultant, you will be a part of a team of talented people responsible for implementing a complex enterprise banking software solution in a fast-paced, results-oriented environment. The ideal candidate will have a background in financial software and experience working with Credit Union cores.
The environment is .NET with a SQL backend, and each project requires integration with third party vendors including proprietary credit union and bank host systems. Relationship building is an important aspect of the position, where the individual will focus on securing strong professional relationships with clients. In addition, the individual will provide technical leadership and project coordination.
Successful candidates must have a strong sense of urgency and ownership to drive technical challenges to completion working collaboratively with both internal and client facing technical resources. The ideal candidate will keep up to date with technology, and suggest ways to incorporate new products and policies to help to enhance efficiency and productivity.

Key Responsibilities & Duties:

• Meet with clients both in-person and virtually to define solution dependencies and transform business practices in accordance with software design.

• Identify technical challenges and provide recommendations for improvement, focusing on client satisfaction and efficiency for both Alkami’s FinTech multi-tenant model and in-house clients.

• Conduct application demonstration and discovery sessions to refine business and technical software requirements after contract execution.

• Anticipate and raise project, business, and technical issues to the appropriate resources and actively participate in their resolution.

• Work directly with third party vendors to resolve integration and design issues with various external systems.

• Work closely with Development, Configuration, and PM resources to resolve complex technical integrations related to ongoing projects.

• Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and environments as needed.

• Share guidance, knowledge, skills, and experiences with team members, provide technical leadership, and update internally-maintained knowledge repository.

• Provide supplemental technical support when the primary responsible individuals are not available.

• Audit client environments and oversee the launch of Alkami products and solutions.

• Create and manage documentation and toolsets for the scalability of the Technical Consulting organization.

• Exhibits behavior in accordance with company core values.

• Other duties as assigned.

Qualifications:

• 3+ years of technical background and experience required

• 3+ years of Customer-facing, client interaction skills and experience

• 3+ years of experience working with credit union cores such as Keystone Corelation, Fiserv DNA, or JackHenry Symitar.

• Ability to travel up to 20%

Desired Skills:

• Financial services software development and design experience, specifically core and 3rd party integration

• Working knowledge of SQL server, and Microsoft C# and ASP.NET is extremely helpful.

• A general knowledge of Internet routing and related protocols.

• A general knowledge of Firewall operations as they relate to Internet connectivity.

• Previous experience in designing and/or implementing systems with a focus on scalability and high-availability.

• Experience in commercial banking, treasury, payments, or cash management

The salary range for this position is: $90,000 - $115,000Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.