Monitor and moderate Steam and Discord communities for an Early Access game. Triage player feedback, bugs, feature requests, and help requests; document reproducible issues in Jira or another Kanban board; provide consolidated reports to developers; communicate issue updates; and write patch notes and changelogs.
Technical Moderator (Contract)
Location: Remote, US-based
About Us
Atari is an interactive entertainment company and an iconic gaming industry brand recognized worldwide for its multi-platform games and licensed products. Atari owns and/or manages a portfolio of more than 400 games and franchises.
The Atari family of brands includes Digital Eclipse, Nightdive Studios, Infogrames, AtariAge, MobyGames, as well as Coatsink, Early Morning Studios, and Stormteller Games spanning game development, publishing, and community experiences worldwide.
Atari operates internationally with offices in the US, UK, France, Germany, Sweden, and India.
About the Role
We're looking for a Technical Moderator to serve as the bridge between our Early Access player communities and our development teams. You'll monitor the Steam Community hub and Discord feedback channels, triage player-reported feedback and bugs, package actionable reports for developers, and keep players informed through patch notes and update communications.
What You'll Do
- Monitor and moderate player suggestions in our Steam Community and Discord server daily, maintaining an environment that encourages and implements feedback from Early Access players
- Gather, triage, and categorize player feedback by separating bugs, feature requests, and help requests to ensure actionable, well-contextualized issues reach the dev team
- Log and track reproducible bugs in our Kanban board (normally Jira) with clear descriptions, severity classifications, and reproduction steps
- Deliver regular consolidated feedback reports to the development team, surfacing trends and critical issues
- Communicate clearly with the community when issues are acknowledged or resolved
- Draft and publish patch notes for new content, bug fixes, and balance changes
What We’re Looking For
- Prior experience on an Early Access title in a community, QA, or production-adjacent role
- Familiarity with game development pipelines and what makes feedback useful to a developer
- Experience using Kanban boards, ideally Jira, for bug tracking and project coordination
- Fluency with Steam Community and Discord server tools, with experience moderating game communities
- Strong written communication skills, equally comfortable writing a bug report and a player-facing update
Preferred / Nice-to-Have
- Experience writing patch notes, changelogs, or developer updates
- Background in QA, community management, or player support at a studio or publisher
- Familiarity with development terminology (builds, branches, regression, etc.)
- Experience working in Unity and/or Unreal Engine
Target Hourly Rate: $30/hr. (30 hours/week)
Atari New York, New York, USA Office
286 Madison Ave, New York, New York, United States, 10017
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