Technical Product Manager - MetIQ / AI

Description and Requirements
Role Value Proposition:
The Director, Composite AI Platform (MetIQ) serves as the Technical Product Manager responsible for defining and driving the vision, strategy, and evolution of MetLife's Composite AI Platform. This role operates at the intersection of AI strategy, platform architecture, governance, and enterprise enablement, ensuring MetIQ delivers scalable, secure, and responsible AI capabilities aligned to business outcomes.
This role partners closely with Architecture, CIO teams, Data & Analytics, Platform Engineering, Security, and Lines of Business to translate enterprise priorities into a cohesive platform strategy and roadmap, balancing near‑term delivery with long‑term system integrity, extensibility, and adoption. The role is accountable for product outcomes, not just delivery execution.
Key Responsibilities:
Product Strategy & Platform Vision:

• Own the end‑to‑end product vision and strategy for MetIQ, aligning platform capabilities with Global Technology priorities and Responsible AI principles.
• Define and evolve a capability‑based roadmap that balances enterprise demand, architectural guardrails, and long‑term platform sustainability.
• Articulate the value proposition of MetIQ as a platform, including developer experience, time‑to‑value, and risk reduction.

Technical Product Leadership:

• Translate customer, partner, and business needs into clear technical problem statements, platform capabilities, and product requirements.
• Partner with Architecture and Engineering leadership to evaluate design options, technical tradeoffs, and architectural decisions, ensuring solutions are scalable, secure, and extensible.
• Incorporate non‑functional requirements (performance, resiliency, security, cost efficiency, observability) as first‑class product concerns.
• Guide decisions on build vs. buy, reuse vs. customize, and platform standardization.

Roadmap, Backlog & Delivery Alignment:

• Own and maintain the MetIQ product roadmap, ensuring transparency of priorities, dependencies, and sequencing across stakeholders.
• Translate roadmap objectives into well‑formed epics and outcomes‑oriented backlog items, in close partnership with engineering teams.
• Lead prioritization and tradeoff discussions to maximize enterprise value while protecting platform health.
• Coordinate with delivery teams to ensure alignment between strategic intent and execution, without assuming technical delivery ownership.

Use Case Intake & Enablement:

• Lead the demand intake and use‑case onboarding strategy, ensuring alignment to platform standards, architectural patterns, and Responsible AI requirements.
• Define readiness criteria and onboarding pathways that enable consistent, scalable adoption across regions and lines of business.
• Support a federated operating model by partnering with enablement and platform teams globally.

Governance & Responsible AI Enablement:

• Partner with governance, risk, legal, and compliance teams to ensure MetIQ enables compliance by design, not as an afterthought.
• Ensure product capabilities support enterprise governance workflows while minimizing friction for delivery teams.
• Embed Responsible AI principles into platform features, processes, and lifecycle decisions.

Cross‑Functional & Executive Alignment:

• Serve as the primary product interface across Architecture, Platform Engineering, Data & Analytics, CIO teams, and business leaders.
• Synthesize technical, business, and risk considerations into clear narratives and recommendations for senior leadership.
• Drive alignment on investments, sequencing, and success metrics.

Adoption, Metrics & Continuous Improvement:

• Define and track product and platform success metrics, including adoption, reliability, performance, cost efficiency, and developer experience.
• Establish structured feedback loops to continuously refine platform capabilities and onboarding models.
• Support operational readiness, including support models and lifecycle management, in partnership with engineering and operations teams.

Essential Business Experience and Technical Skills:
Required Skills:

• 8+ years of experience leading enterprise-scale technology or platform products in large, matrixed organizations.
• Demonstrated success as a Product Manager for technically complex products (platforms, data, AI, cloud, integration, or developer-facing products).
• Proven ability to balance business value, technical feasibility, and long-term platform health.
• Strong executive communication skills, with the ability to translate complexity into clarity.
• Familiarity with Agile and product-oriented delivery models in enterprise environments.

Preferred:

• Strong technical fluency: able to reason about system design, APIs, data flows, and architectural tradeoffs (coding not required).
• Experience working within governance, compliance, and risk-sensitive environments.
• 3+ years of experience with AI platforms

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The expected salary range for this position is $140,000 - $180,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$140,000 - $180,000