Technical Support Analyst

We are seeking a skilled and dedicated IT Technical Support Analyst to join our NY office team.  The ideal candidate will respond to, investigate and resolve software and hardware problems of computer users by performing the following duties.  They will work with the Service Desk and other IT technical support analysts in local offices to ensure requests are handled according to IT and firm standards.  Record all requests in the firm’s ticketing system and provide other status/information as requested by office and IT management.

Key Responsibilities (Other duties may be assigned as needed based on firm and technology changes.)

• Assist primarily with all technical support activities for the New York, Miami and Palm Beach offices.  May be asked to assist with technical support for other regional offices as needed.

• Provide timely and effective technical support to office staff, resolving hardware, software, and network issues.

• Install, configure, and maintain computer hardware, printers, and other peripheral devices.

• Perform regular maintenance on hardware, ensuring all systems operate efficiently and effectively.

• Troubleshoot and resolve any hardware-related issues, including desktop computers, laptops, mobile devices, and networking equipment.

• When necessary, perform software installations, troubleshoot and resolve software-related issues.

• Assist in setting up and supporting video conferencing systems and other IT-related office equipment.

• Assist with occasional one-on-one member training; serve as team contact and solution provider for members in the New York, Miami and Palm Beach offices.

• Initiate, monitor, complete and follow-through with all assigned and self-generated tickets.

• Image and build firm standard desktops and laptops per firm guidelines.

• Provide mobile device support services for mobile devices, including, but not limited to, iOS devices and Androids.

• Assist with documenting and maintaining hardware, printer, and mobile inventory and databases.

• Assist with telecom-related issues.

• Assist with LAN cabling, patching and troubleshooting; and able to perform instructions remotely from firmwide network engineers.

• Workstation and office set-ups and moves.

Education & Experience

• Minimum of 5+ years of experience in IT technical support, with a focus on hardware troubleshooting and maintenance.

• Legal Support experience is desired.

• Possessing an A+ or a similar computer certificate or degree in computer sciences, is a plus.

New York Pay range for this role, with final offer amount dependent on skillset and experience, is $70,000-$75,000.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at [email protected].