Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.
This is a remote position.
As a Technical Support Engineer, you will provide technical assistance to our clients, troubleshoot issues, and ensure the smooth operation of our software products. You will work closely with the development team to resolve technical problems and improve user experience.Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Experience in technical support and troubleshooting
- Strong understanding of networking and software systems
- Excellent customer service and communication skills
- Ability to work independently and in a team
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan with company match
- Remote work flexibility
- Professional development opportunities
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As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
