Provide technical support for a SaaS platform by resolving tickets, calls, and emails; troubleshoot and replicate software issues, document resolutions, escalate complex problems, assist with customer onboarding and training, and identify recurring issues for product improvement. The role requires clear communication, technical aptitude, analytical problem-solving, time management, independent work, and cross-functional collaboration.
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SOVOS Technical Support Specialist - Temporary SOVOS © Sovos 2026. All rights reserved.
Client Support·Contractor·United States
Build Your Future With Us
The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.
We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.
AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.
Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.
The Role
At Sovos, we're looking for a Technical Support Specialist (Temporary) to serve as the vital connection between our SaaS platform and the customers who rely on it. In this role, you'll resolve escalated technical issues, ensure smooth customer experiences, and help us continuously improve how we support our global customer base.
More specifically, you will:
- Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner, ensuring customers feel heard and supported.
- Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions - leveraging AI-assisted tools where helpful to accelerate diagnosis and resolution.
- Document all customer interactions, issues, and resolutions thoroughly in the support ticketing system to maintain knowledge continuity and support improvement efforts.
- Escalate complex technical problems to appropriate teams when needed, ensuring customers get the right expertise without delay.
- Provide product training and onboarding assistance to new customers, helping them get up and running quickly.
- Identify recurring issues and collaborate with product teams to surface improvement opportunities that benefit the broader customer base.
What You Bring to Sovos
- You have a strong technical aptitude with the ability to quickly learn new software platforms and technologies - comfort with AI-assisted workflows is a plus.
- You communicate clearly and effectively, both verbally and in writing, and can explain technical concepts to non-technical users with patience and empathy.
- You bring a problem-solving mindset with strong analytical and diagnostic abilities, staying calm and resourceful even in high-stress situations.
- You're self-motivated and capable of working independently while also collaborating effectively with teammates across functions.
- You can manage your time well, balancing multiple support cases with varying priorities and knowing when to ask for help.
- You're fluent in English (spoken and written) for customer communication, in addition to the primary language for the product(s) being supported.
- Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.
What Does Sovos Offer You?
At Sovos, we are committed to offering competitive pay and benefits that reflect both industry and market standards.
We expect that this role will pay a base salary that ranges between $22/hr and $25/hr annually. Compensation may vary outside of this range depending on several factors including a candidate's qualifications, skills, competencies, experience and location. While we are committed to giving an overview of compensation, salary is just one component of our comprehensive Total Rewards package. We offer a host of additional benefits, which can include:
- Global Mentoring Programs
- AI Tools and Technology from Day 1
- Continuous Learning and Development
- Language Learning Support
- Global Employee Recognition Platform and Programs
- Global Parental Leave Policy
- Flexible Time-Off
- Comprehensive Health, Dental and Vision Insurance
- 401(k) with company match
- HSA with Sovos match
- Tuition Reimbursement
- Volunteer Time Off and Charitable Giving Match
Equal Opportunity Employer
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.
More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.
Ready to make your move?
We'd love to hear from you. Use the Apply button at the top of this page to submit your application
#LI-Hybrid #LI-DNI
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