Technology Products Launch Lead

Position Title

Technology Products Launch Lead

 

Location

New York, NY 10018

 

Job Summary

The Technology Products Launch Lead is responsible for ensuring that technology-enabled products, services, and platform capabilities delivered through OneX are successfully adopted by the business. This role owns the change management lifecycle for product implementations - from stakeholder readiness and communication planning through training, rollout, and adoption measurement. Under OneX, the Business owns adoption and change management. This role ensures that ownership is supported with structured methodology, proactive planning, and hands-on execution. As S2 capabilities evolve, this role drives the business readiness required to realize the full value of the firm’s technology investments.

 

Job Responsibilities:

Change Strategy & Planning

• Develop and execute change management strategies and plans for product implementations across all lines of business
• Conduct impact assessments to identify stakeholder groups, business process changes, and organizational readiness gaps
• Define change milestones aligned to product delivery timelines, coordinating with quint delivery teams and business leadership
• Create and maintain stakeholder engagement plans with targeted communication cadences

Training & Enablement

• Design and deliver training programs, job aids, quick-reference guides, and enablement materials for product rollouts
• Coordinate with business leaders and subject matter experts to tailor training to specific user populations
• Manage training logistics, scheduling, and completion tracking across business units
• Build a scalable knowledge base of change management artifacts for reuse across future implementations

Communication & Stakeholder Readiness

• Own the communication plan for product implementations: pre-launch awareness, launch messaging, post-launch support
• Partner with business leadership to ensure frontline managers are prepared to reinforce change and address resistance
• Facilitate readiness checkpoints and go/no-go assessments prior to product rollouts
• Serve as the primary point of contact for change-related escalations during implementation

Adoption Measurement & Continuous Improvement

• Define and track adoption KPIs — utilization rates, proficiency milestones, support ticket trends, and user satisfaction
• Conduct post-implementation reviews to capture lessons learned and drive process improvement
• Report adoption of metrics to the Head of Technology Product and business stakeholders, identifying barriers and recommending corrective actions
• Contribute to the maturation of the enterprise change management capability within EPMO

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Information Security or Computer Science.
• Minimum experience required: 6+ Years experience in organizational change management, with a focus on technology-driven product or platform implementations
• Proven ability to lead change for enterprise-scale initiatives across multiple business units
• Strong experience developing training curricula, communications plans, and stakeholder engagement strategies
• Excellent facilitation, presentation, and written communication skills
• Ability to work cross-functionally with product, technology, and business leadership
• Experience in a matrixed organization with competing priorities and multiple delivery streams

Preferred Qualifications:

• Bachelor’s degree in Business, Organizational Development, Communications, or related field
• Experience in banking, financial services, or fintech
• Prosci ADKAR certification, CCMP (Certified Change Management Professional), or equivalent
• Familiarity with product operating models and agile delivery frameworks
• Experience with enterprise platforms
• Prior EPMO or PMO experience with enterprise-wide change governance

Job Competencies:

• Strategic Thinking - Connects product implementation to business outcomes and enterprise readiness
• Influence Without Authority - Drives adoption through partnership, persuasion, and structured support, not mandate
• Execution Discipline - Manages multiple concurrent change efforts with rigor and attention to detail
• Empathy - Understands the human side of change and designs interventions that meet people where they are
• Measurement Orientation - Uses data to track adoption progress, surface risks, and demonstrate value
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$97,983.00 - $166,422.99