The Test Proctor ensures secure exam delivery and provides excellent customer service by checking in examinees, monitoring the testing environment, and handling technical issues.
Job Summary & Responsibilities
Position Summary:
The Test Proctor position is responsible for providing a secure exam delivery and superior customer service in a comfortable, friendly environment.
Essential Duties and Responsibilities:
- Understands and complies with all testing procedures.
- Checks in examinees, verifies identification, and explains the exam process.
- Monitors examinees while testing.
- Maintains a secure testing environment.
- Communicates with internal departments to investigate and fix technical issues.
- Strictly adheres to company policies using careful judgment.
- Other duties as assigned.
- Maintains regular and reliable attendance.
Skills/Competencies/Qualifications:
- Minimum of 1 year customer service experience required.
- Strong communication skills are a must.
- Must be flexible in work hours and days.
- Must be comfortable in a quiet testing environment.
- Beginner to Intermediate experience in Microsoft Office (Word, Excel and Outlook).
- Basic computer skills
- High school diploma or equivalent.
- Demonstrates flexibility and teamwork.
Classification: Nonexempt
Work Hours: Part-time, with availability to work various shifts including evening and weekend hours.
Travel: None
Working Environment: Interior/Office
Preferred QualificationsEssential Duties and Responsibilities:
- Understands and complies with all testing procedures.
- Checks in examinees, verifies identification, and explains the exam process.
- Monitors examinees while testing.
- Maintains a secure testing environment.
- Communicates with internal departments to investigate and fix technical issues.
- Strictly adheres to company policies using careful judgment.
- Other duties as assigned.
- Maintains regular and reliable attendance.
Skills/Competencies/Qualifications:
- Minimum of 1 year customer service experience required.
- Strong communication skills are a must.
- Must be flexible in work hours and days.
- Must be comfortable in a quiet testing environment.
- Beginner to Intermediate experience in Microsoft Office (Word, Excel and Outlook).
- Basic computer skills
- High school diploma or equivalent.
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