Tickets & Events Specialist

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.
Job Summary
Manages and maintains ticketing, hospitality, and promotional databases to support campaign execution and client engagement. Coordinates fulfillment of event-related materials, gifting, and communications to ensure a seamless internal and external experience. Oversees inventory tracking, reporting, and lifecycle management, including identifying and decommissioning assets. Partners with Marketing teams to support event-specific materials, client communications, and ticket allocations. Establishes and enforces approval processes in alignment with gifting and business entertainment policies. Supports procurement and inventory management of marketing materials. Ensures timely invoice processing.
Job Description
Core Responsibilities

• Own the management, fulfillment, distribution, and financial reconciliation of ticket, merchandise, and hospitality inventory using ticketing and inventory management systems.
• Establish and maintain approval workflows and processes aligned with Gifts and Business Entertainment Policies, ensuring compliance and consistency.
• Coordinate and execute client and host communications, including pre- and post-event outreach, and oversee the development of supporting marketing collateral.
• Partner with ticketing vendors and internal stakeholders to ensure timely receipt, tracking, and delivery of tickets and assets, maintaining an accurate and up-to-date event calendar.
• Provide on-site event support as needed, including troubleshooting, stakeholder coordination, and real-time issue resolution.
• Monitor and respond to internal and external inquiries, particularly during live events, ensuring a seamless and high-quality client experience.
• Drive continuous improvement of ticketing processes, providing insights and recommendations to enhance efficiency, accuracy, and user experience.
• Lead post-event analysis and reporting, comparing ticket usage and inventory data and delivering insights to Sales, Events, and Finance stakeholders.
• Collaborate with Sales leadership to provide client insights and support strategies that promote diverse and high-value client engagement.
• Manage inventory lifecycle processes, including tracking, reporting (daily/weekly/monthly), and identifying and decommissioning unused or outdated assets.
• Oversee procurement and inventory of branded merchandise and marketing materials, ensuring alignment with event needs and budget guidelines.
• Manage invoice processing and financial documentation to ensure accuracy and timely reconciliation.
• Exercise sound judgment and discretion in managing sensitive client, financial, and inventory-related matters.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
ROI Tracking; Event Ticketing; Vendor Relationships; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years