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Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.
As a Training and Content Specialist at Radicle Health, you will be pivotal in designing, developing, and delivering high-quality training programs and content for both customers and internal teams. Your efforts will ensure that customers acquire the knowledge and skills needed to effectively use Radicle Health's products and services, while also creating engaging and informative content to enhance customer education. You will work closely with cross-functional teams, such as Product and Engineering, to optimize training and content processes, ultimately improving the overall customer experience.
In This Role, You Will:
- Deliver training via multiple forms (remote, recorded, and occasionally in-person) based on the audience’s needs and preferences
- Develop and produce high-quality training materials, including user guides, help center articles, videos, and e-learning modules.
- Work closely with customer success, product, and support teams to identify training needs and develop appropriate content.
- Obtain feedback from participants and stakeholders to consistently refine and improve the relevance and impact of training materials.
- Collaborate with subject matter experts to ensure accuracy and relevance of training content.
Qualifications:
- 2+ years of experience in training, content or a related role.
- Exceptional written and verbal communication skills, with the ability to create clear, concise, and engaging materials.
- Ability to understand customer needs and develop training solutions that improve their product or service experience.
- Comfortable delivering presentations, training sessions, or webinars to both small and large audiences.
- Familiarity with Learning Management Systems (LMS) and e-learning platforms
- Customer-focused mindset with the ability to drive improvements in service delivery.
Other Information:
- Compensation: $60,000-$80,000 USD
- Location: Remote within the United States
- Benefits: 401k matching, medical, dental and vision healthcare coverage, unlimited PTO, paid holidays, volunteer time off, paid parental leave, etc.
Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.
Radicle Health New York, New York, USA Office
36 E 12th Street, Floor 5, New York, New York, United States, 10003
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