Transformation Manager

JOB SUMMARY

This job serves as the delivery leader responsible for defining, owning, and delivering mid-size engagements designed to meet/exceed key performance metrics (e.g., admin cost reduction, process improvement, automation, medical cost/value improvement, and enhanced customer/provider experience) for specific clients within the organization. The incumbent manages 1-2 simultaneous client engagements, some individual, some with a team of clients, consultants, and other colleagues from the division.  The incumbent demonstrates solid foundational knowledge of consulting principles and the delivery of practical outcomes and is adept at driving clear hypotheses, breakthrough analyses and actionable strategic insights for organizational and operational transformation.  In doing so, the incumbent will have a good toolset for applying a strategic approach to problem-solving through quantitative analysis, financial modeling, hypothesis-based issue analysis and the use of strategic frameworks. The incumbent recognizes the important role technology plays in achieving and sustaining true transformation and keeps up with industry technology trends and their potential impact on the organization.  Finally, the incumbent is a natural change agent, adept at navigating a heavily matrixed organization and influencing mid-level management and staff to transform their business.

ESSENTIAL RESPONSIBILITIES

• Delivery Responsibilities:

  • Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and helping to drive the consulting team members, client stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.

  • Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, team norms, defining success criteria, and project milestones. Responsible for creating engagement deliverables; and overseeing the development of deliverables from (senior) transformation consultants.

  • Conduct detailed discovery meetings, collect requirements and gain mutual understanding of client needs followed by creating and positioning ideal solutions to resolve those needs.

• People responsibilities: Help with performance management, coaching, and targeted individual development activities for current project team members, in close collaboration with group leadership (VPs and Directors)                                                   

• Other duties as assigned or requested                                                                        

EXPERIENCE

Required

• 7 years of experience in the Strategy, Operations, Mergers and Acquisitions, or Human Capital Practice of a consulting firm or similar experience from a consulting-oriented role in a corporate environment or private equity firm

OR

• 5 years of directly applicable experience gained within a leading global management consulting firm or a specialized boutique consulting firm known for its expertise in complex strategic planning, operational transformation, mergers & acquisitions, or human capital advisory. This experience should involve delivering impactful, data-driven solutions for diverse clients, which may include those in the healthcare sector.

Either option must include:

• 3 years of management experience and/or experience leading teams and/or projects of varying size and complexity
• 3 years of working in complex, matrixed environments or across multiple businesses

• Master’s degree in a relevant field (e.g., MBA, MS in Analytics, MHA) may substitute for two years of the required experience.                              

Preferred

• 3 years of aggregate project experience from the Healthcare industry (payor and/or provider)

SKILLS

• Exceptional analytical and quantitative problem-solving skills

• Strong business and financial acumen

• Ability to apply creative and imaginative thinking to solve problems in innovative and/or unexpected ways

• Ability to leverage exponential technologies (AI/ML, GenAI, Agentic AI) to transform business processes

• Excellent storytelling and communication skills across verbal, written, and PowerPoint mediums; able to simply and concisely communicate complex ideas and concepts

• Ability to influence without authority, work effectively with people across all levels of the organization

• Ability to work in a collaborative manner, be an active listener; excellent facilitation skills

• A flexible working style; comfortable working in team environments or autonomously

• Orientation toward execution; consistently makes progress regardless of constraints or roadblocks

• Courage and ability to have difficult conversations, e.g., in a 360-degree feedback setting

EDUCATION

Required

• Bachelor’s degree in Business Management, Engineering, Operations, Information Technology, or closely related discipline

Preferred

• Master's degree

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Lean Six Sigma OR

• Human Centered Design (HCD)

Language (Other than English):

• None

Travel Required:

• Less than 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

• Office-Based or Remote Position

Physical work site required

• Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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