Transformation Program Manager - NYC

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role:

We are looking for a Transformation Program Manager (TPM) to join our Strategy & Operations team. Led by a former Bain Manager, this team is reporting directly into the CEO (former AWS), with the mission to support Aircall's strategic plan definition & execution, framing analytics & key processes and delivering critical strategic projects.

What you'll do:

• Scope & lead cross-functional projects end-to-end: take complex projects (typically, with 5+ teams involved across Go-To-Market & Product/Engineering teams), break them down into manageable pieces, drive collection of business and systems requirements, write specifications, elaborate project schedules from design to release, clarify roles & responsibilities, and coordinate design/implementation efforts
• Act as a cross-functional PMO to deliver projects with expected quality & in a timely manner. Anticipate and make tradeoffs, balancing customer and business needs versus technical constraints
• Challenge technical counterparts as needed, with ability to deep-dive granularity on any topic related to Product, Engineering, Systems
• Report progress, anticipate bottlenecks & provide escalation management, interacting with team members up to C-suite

What you'll bring:

• You have 5+ years of experience in strategy consulting or investment banking, overseeing large scale transformation projects, successfully managing cross-functional initiatives. Experience managing Go-To-Market oriented projects is a plus
• You are not afraid to get your hands dirty to get the job done
• You are able to interact at any level of the organization, from software development teams to CEO
• You are able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You have solid prioritization skills
• You always shoot for excellence
• You are enthusiastic, reliable and fun: people enjoy working with you and trust you

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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