The AI Enablement Leader will drive AI adoption, improve workflows, create measurable outcomes, and enhance customer satisfaction through strategic program management at Mercer.
Company:MercerDescription:Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $160,500 to $321,000.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
We are seeking a talented individual to join our Mercer US and Canada (US&C) Leadership Team as the AI Enablement Leader. The US&C AI Enablement Leader will be accountable for converting existing AI investments into measurable business outcomes at scale. This role focuses on embedding approved AI capabilities into priority workflows, redesigning work processes, and driving sustained behavioral change to improve cycle time, quality, consistency, risk control, operating leverage, and the overall client experience.
This lead role will collaborate with the Regional Leadership Team and cross-functional teams to identify opportunities, implement solutions, and ensure the organization remains competitive in a rapidly evolving digital landscape. This role will be based in any major Mercer US office and requires a hybrid work arrangement with at least three days per week in the office.
We will count on you to:
- Define and execute an AI adoption strategy and roadmap aligned with US&C priorities and the global program, covering short (6–12 months) and long-term goals
- Segment users by role, workflow, risk tier, and AI readiness; define personas, priority use cases, and success metrics per segment to drive adoption penetration
- Identify challenges to adoption and collaborate with the AI team to prioritize tool improvements
- Increase consultant and operator productivity by delivering enablement at scale, including role-based learning journeys, manager toolkits, office hours/coaching, and a champions network in partnership with Learning and Communications Teams
- Reduce workflow cycle time by embedding AI into day-to-day execution through playbooks, templates, and prompt patterns
- Establish KPI measurement for adoption, engagement, value, and risk; publish dashboards and run test–learn–scale cycles for continuous improvement
- Improve service quality and consistency to enhance customer satisfaction
- Lead stakeholders and change management as the single accountable owner for AI enablement, quality assurance, and adoption sophistication, coordinating across functional leaders, tool/product owners, IT, and global counterparts
- Ensure responsible AI usage by incorporating governance, policy, privacy, and compliance requirements into training, communications, and playbooks
- Scale AI adoption by packaging a repeatable adoption “kit” including personas, content, playbooks, dashboards, and governance for expansion across US&C
What you need to have:
- 12+ years leading change management, digital adoption, enablement, or transformation programs
- Proven track record driving enterprise tool/platform adoption with measurable utilization outcomes
- Strong program management skills including roadmaps, metrics, and stakeholder governance
- Ability to translate AI capabilities into role-based workflows, practical playbooks, and training content
- Data literacy to define adoption and value metrics and interpret usage/telemetry to drive actions
- Excellent strategic thinking, problem-solving, and decision-making skills
What makes you stand out:
- Experience rolling out GenAI tools such as copilots, assistants, or enterprise chat in regulated or professional services environments
- Background in operations or shared services
- Familiarity with learning design, adoption platforms, and digital analytics/event tracking
- Experience building champions networks and manager-led enablement programs
Why join our team:
- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan New York, New York, USA Office
1166 Avenue of the Americas, New York, NY, United States, 10036
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