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Manage event travel programs and serve as the primary client liaison across the United States. Support travelers with personalized assistance, booking changes, cancellations, fare information, and issue resolution for hotels, flights, cars, and rail. Coordinate programs from post-sale through final billing, maintain documentation and service-level compliance, support client relationships, and contribute to team initiatives. The role requires travel booking expertise, GDS experience, strong communication, customer service, multitasking, and flexibility for nontraditional shifts.
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Provide end-to-end venue sourcing and high-touch client liaison for events across the US. Build client and internal partnerships, negotiate venue terms, maximize revenue and ROI, maintain project documentation, generate leads, and continually update product knowledge through site visits and training.
About the Role
- To provide the highest possible level of Venue Find to key clients
- To develop relationships across all areas of Navan sharing best in class market knowledge of Venue
- Find and thus supporting clients’ key objectives in arranging events
- To ensure maximum revenue generation in all areas of Navan Events while always ensuring significant return on investment to the client
What you'll do:
As a primary client liaison of the Events Department, you will further the vision and goals of Navan by providing outstanding support across the US.
- Deliver end-to-end venue sourcing solutions for new and existing accounts, serving as a trusted advisor in this specialist domain
- Provide a premium, high-touch venue-finding service tailored to the unique objectives of key clients
- Build collaborative partnerships across Navan, sharing industry-leading insights on event venues and service providers to align clients' strategic event objectives
- To ensure maximum revenue generation in all areas of Navan Events while always ensuring significant return on investment to the client
- Build effective working relationships and maintain regular communication with key individuals across all areas of the business
- Continually improve and update own product knowledge through targeted activities and attendance of FAM trips, presentations and site visits
- Promote a professional image of Navan Events to all clients and suppliers
- Maximize all income opportunities and actively conscious of preferred partners’ commission rates, securing and negotiating enhanced levels wherever possible
- Immerse yourself in allocated client brand and culture through understanding of their marketplace and their competitors
- Support the wider Navan Events Team by providing them with new and existing leads within your client portfolio
- Maintains complete project documentation to ensure contract and documentation policy compliance (i.e., service agreements, invoice receipts, etc.)
- Attend all relevant meetings, both internal and external, participating and contributing as necessary
- Training in all relevant Navan Systems
What we're looking for:
- 1+ Years meeting or event planning experience preferred
- Professional oral and written communication skills required
- Proficient Google/MS Suite skills along with the technical aptitude to learn new technology
- Capability to handle multiple tasks concurrently, demonstrating a commitment to resolving urgent matters promptly and efficiently.
- Possesses an empathetic disposition and consistently maintains a professional attitude.
- Prior experience in effectively handle multiple projects/demands
- Ability to negotiate positive outcomes
- Knowledge of Cvent preferred
- Proven record with strong customer service skills
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$55,000—$68,000 USD
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Navan New York, New York, USA Office
115 W 18th St. 6th Floor., New York, NY, United States, 10011
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