Vice President, Client Experience

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 250+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. 

Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with top ten status on The Agency A-List for 2024 & 2025, and as Ad Age’s Data & Insights Agency of the year for a record third year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios, Effies, Cannes Lions Awards, ProMax Agency of the Year, Fast Company’s World Changing Ideas, Digiday’s 2025 Best AI Platform and Digiday’s Most Innovative Media Agency, to name a few.

We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

About the role:

You’re a strategic advisor. A big thinker with a bias for action. You’ve spent the last several years helping clients solve complex business problems at the highest level and now, you’re ready to put that thinking into action in a fast-moving, deeply collaborative environment.

As Vice President, Client Experience, you’ll bring your consulting acumen to an agile, innovative agency that’s rewriting the rules of brand engagement. You will work directly with visionary brands that expect more than the traditional agency experience — and you’ll lead them there.

This role isn’t about managing campaigns. It’s about driving business transformation, growth and impact. You’ll build strong, strategic partnerships with clients, helping them unlock new growth through forward-thinking marketing solutions grounded in data, insights, and creativity.

You will be a leader on our Client Experience team and a key contributor to our agency’s strategic growth.

WHAT YOU’LL DO

• Act as a trusted strategic advisor to senior clients, bringing a consultative lens to every engagement
• Lead and grow a portfolio of client relationships across industries and business challenges
• Identify client needs, define strategic approaches, and align Known’s capabilities to deliver integrated solutions
• Drive growth and expansion within key accounts through thoughtful client engagement and value delivery
• Mentor and lead a high-performing team; foster a culture of insight, excellence, and strategic thinking
• Collaborate cross-functionally with internal teams across data science, creative, media, and strategy to build and deliver breakthrough work
• Operate at the highest levels of client interaction — defining success, not just delivering on it

WHO YOU ARE AND WHAT YOU HAVE

• 10+ years of professional experience, with a significant tenure at a top-tier strategy consulting firm (e.g., McKinsey, BCG, Bain, Deloitte)
• Deep understanding of business strategy, with the ability to translate it into actionable marketing and customer experience plans
• Track record of building and managing senior-level client relationships across complex engagements
• Proven experience leading cross-functional teams and mentoring talent across disciplines
• Exceptional strategic thinking, communication, and presentation skills — you’re a storyteller who can connect data, insight, and opportunity
• Comfortable in a fast-paced, entrepreneurial environment — and excited by the opportunity to build something different

SOME OF OUR PERKS

• Unlimited paid time off
• 401k with company matching and no vesting period
• Annual bonuses
• Generous medical plan
• Paid parental leave

ONE LAST THING TO ASK YOURSELF

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $190K-$220K.

            This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.

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