Vice President Process Manager - JPMorgan Private Client

Bring structure, momentum, and clarity to work that improves how we serve affluent clients. In this role, you will partner across teams to plan and deliver initiatives, solve problems, and strengthen execution discipline. You’ll join a collaborative environment where ownership, curiosity, and follow-through are valued.

As a Business Manager in JPMorgan Private Client, you will partner with leaders and cross-functional teams to organize, manage, and deliver initiatives aligned to our service model. You will help translate business priorities into clear plans, coordinate stakeholders, and track progress to drive timely, high-quality outcomes.

Job responsibilities

• Manage small to mid-sized projects supporting priority initiatives
• Define project objectives, scope, milestones, and deliverables with business leaders
• Coordinate cross-functional stakeholders to align on timelines, dependencies, and decisions
• Facilitate working sessions and governance routines to maintain execution momentum
• Develop concise updates, materials, and reporting for leadership and stakeholders
• Analyze performance data and metrics and communicate insights and implications

Required qualifications, capabilities, and skills

• 2+ years of experience in project management, business management, operations, or a related role
• Demonstrated ability to manage multiple priorities with strong attention to detail
• Strong analytical and problem-solving skills with a structured approach to decision support
• Strong written and verbal communication skills, including the ability to create executive-ready materials using standard presentation tools
• Demonstrated ability to build effective working relationships across teams and stakeholder groups
• Comfort working in a fast-paced environment with ambiguity and change
• Proven ability to operate with accountability, reliability, and appropriate independence 
• Bachelor’s degree

Preferred qualifications, capabilities, and skills

• Experience supporting initiatives in retail banking, consumer banking, wealth management, or a client-facing financial services business
• Experience creating leadership-level narratives that connect strategy, execution, and results
• Demonstrated ability to influence without authority and drive alignment across stakeholders
• Experience improving processes, governance routines, or operating rhythms to strengthen delivery

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans