Vice President, Strategic Support, Impact Division

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

As Vice President, Strategic Support, reporting to Carla Costa-Perales, Executive Vice President and Chief Impact Officer, you will help shape how BECU turns strategy into coordinated action across the Impact division's core functions: Communications and Events; Community Impact and Belonging; Community Relations; Government and Industry Relations; and Impact Investing and Partnerships. Working closely with senior leaders and key partners, you will align priorities, resources, people, processes, and systems so the division can move forward with clarity and purpose. Your leadership will strengthen strategic planning, operational risk management, communications, and the development of new business opportunities and lines of business, helping BECU make informed decisions and deliver meaningful progress for its members and employees.

Led by Carla Costa-Perales, BECU's Impact division brings together Communications and Events; Community Impact and Belonging; Community Relations; Government and Industry Relations; and Impact Investing and Partnerships. Together, these functions help translate BECU's purpose and values into action for members, employees, communities, and the credit union movement. As Chief of Staff, this leader will serve as a strategic integrator across these functions, helping the EVP and division leadership maintain alignment, make well-informed decisions, and move priorities from strategy through execution.

·         Serve as Strategic Advisor and Integrator: Act as a trusted advisor to the EVP and Chief Impact Officer, connecting strategy, priorities, decisions, and execution across the Impact division and its key enterprise partners. Maintain continuity and represent division leadership when the EVP is engaged in external, community, or enterprise-facing commitments.

·         Drive the Strategic Roadmap: Work across BECU with key business owners and stakeholders to establish and drive execution of the strategic roadmap for a portfolio of key initiatives and projects.

·         Advance Community Impact Strategy and Special Projects: Lead high-priority strategic initiatives, including community impact strategy and other cross-functional efforts that require structured planning, facilitation, and execution.

·         Enable AI-Supported Operations: Identify practical opportunities to use AI and external partners to improve process-heavy work, develop project plans, coordinate vendor support, and increase the capacity of a small, high-impact team.

·         Lead Executive Operating Rhythms: Develop, plan, and coordinate key divisional management processes, including annual planning, business reviews, senior leader meetings, performance tracking, priority management, decision follow-through, employee engagement, career development, and recognition.

·         Guide Strategic Planning and Budgeting: Facilitate division-wide strategic planning and budgeting, supporting senior leaders as they develop plans, allocate resources, and connect functional priorities to enterprise strategy.

·         Strengthen Communication and Culture: Develop a division-wide communication approach and unified culture that helps employees understand the division’s goals, strategic objectives, initiatives, projects, and programs.

·         Align Division Leadership: Facilitate ongoing leadership meetings to integrate and align priorities, performance trends, best practices, emerging opportunities, and issues affecting the division.

·         Advance Operational Improvement: Consult with executives, directors, and managers to identify optimization opportunities and oversee the design and implementation of improved processes, workflows, and technology or systems for the division.

·         Build the Operational Risk Framework: Develop a division-wide operational risk management framework and coordinate related activities, including business continuity, cybersecurity, data governance, issue tracking, and resolution.

·         Equip Executive and Board Decisions: Develop executive- and board-level communication tools, business updates, proposals, presentations, and briefing materials that support timely, informed decision-making.

·         Coordinate Audits, Reviews, and Compliance: Partner with ERM, Audit, and other stakeholders to coordinate audits, exams, and reviews; maintain required process and procedure documentation; and support compliance with applicable credit union policies and government regulations.

·         Integrate Shared Capabilities: Evaluate opportunities for cross-departmental integration and alignment of common activities such as reporting, quality control, vendor management, partner relationship management, and planning.

·         Support Talent, Workforce, and Resource Planning: Partner with People and Culture, Facilities, and senior leaders on talent, resource, workforce, workspace, and organizational planning.

• Bachelor’s degree in business administration or a related field, or equivalent experience.
• Minimum 10 years of leadership experience in fast-paced, highly collaborative environments.
• Minimum five years of experience developing or facilitating business strategy and business plans.
• This role is hybrid/remote and may be based in any approved BECU location, with a preference for the Seattle or Sacramento areas. If not based in Seattle, the role requires travel approximately once per month.
• This role anticipates attendance at business or community events outside standard working hours.

• Working knowledge of one or more Impact division functions, including Communications and Events; Community Impact and Belonging; Community Relations; Government and Industry Relations; and Impact Investing and Partnerships.

• Experience in a senior strategy, planning, chief of staff, operating, or strategic advisor role within a complex organization, including partnership with C-suite executives, executive leadership teams, or boards.

• Experience leading multiple cross-divisional initiatives and collaborating with diverse, cross-functional teams to drive enterprise-wide outcomes.

• Demonstrated ability to serve as an enterprise integrator, build trusted relationships, influence stakeholders, gain consensus, and lead through influence across organizational levels.

• Strong strategic, analytical, and problem-solving skills, including the ability to develop business solutions and strategies, establish meaningful measures of success, and translate ambiguity into clear priorities and coordinated action.

• Proven ability to balance strategic thinking with disciplined execution in a fast-paced, dynamic environment.

• Exceptional organizational, communication, writing, executive briefing, and presentation skills, with the ability to move quickly and effectively between strategic and tactical work.

•  Highly collaborative with strong judgment, discretion, intellectual curiosity, and learning agility, and the ability to navigate sensitive, high visibility matters with confidence.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.