Manage a portfolio of high-value VIP players, providing personalized service to drive loyalty, revenue, deposits, and activity. Responsibilities include acquiring and reactivating VIPs, increasing cross-vertical spending, creating exclusive experiences, exceeding targets, partnering on campaigns, promoting responsible gaming, and sharing market insights. The role requires a flexible schedule, including evenings, weekends, events, and approximately 25% travel.
Responsibilities:
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
- Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
- Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
- Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
- Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
- Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
- Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
- Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
- Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.
We use Metaview, an AI-powered note-taking tool, during interviews to help capture key discussion points. The tool is used for note-taking purposes only and does not evaluate candidates or influence hiring decisions. Interview notes are used solely for recruitment purposes and are handled in accordance with applicable U.S. and Canadian privacy laws.
Salary Range : $55,000 to $67,000 USD
#LI-OP1
Qualifications Experience Preferred 3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing Casino, sports, hospitality and/or entertainment industry experience preferred Track record as a top performer who consistently exceeds targets Competitive sales mindset with a hunter's drive and a closer's instinct Entrepreneurial and self-motivated, never satisfied with second place Cool under pressure and comfortable owning targets Flexible schedule to be there when your players are playing, including evenings, weekends and events Willingness to travel regularly for VIP events and activations (~25%) Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Bally's Interactive Jersey City, New Jersey, USA Office
Jersey City, United States
Similar Jobs
%20LinkedIn%20Nov%202024.png)
Gaming
Manages a portfolio of VIP gaming customers, builds personalized relationships, resolves issues, monitors engagement and retention, and reactivates inactive players. Creates targeted promotions with CRM and cross-functional teams, manages promotional budgets, reports portfolio performance, hosts VIP experiences, and escalates responsible-play or compliance concerns. Requires strong customer service, commercial judgment, data analysis, communication, organization, and CRM experience.
Top Skills:
BrazeExcelOptimoveSalesforce
Digital Media • Social Media
The Media Sales Rep will drive revenue through advertising and sponsorship, develop business partnerships, and manage a sales pipeline while collaborating cross-functionally and executing successful campaigns.
Top Skills:
Digital AdvertisingSocial Media
Healthtech
The Channel Leader drives Zerigo Health's channel strategy through partner relationships, facilitating sales, managing account health, and ensuring growth.
Top Skills:
Ai-Driven Personalized Care PlansFda-Cleared Smart Home Device
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
