VIP Will Call Assistant

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.
As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes BK MAG, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.
Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.

We are guided by our core values: 

• Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team. 

SUMMARY

The VIP Will Call Assistant is responsible for delivering outstanding customer service to our most valued clients. The ideal candidate will ensure all clients are satisfied with their Barclays Center experience and is responsible for addressing special requests and responding to issues/complaints as they arise. The candidate will work closely with the Director, Event Hospitality on a day-to-day basis.

WHAT YOU WILL DO

• Responsible for working Barclays Center events as requested by his/her supervisor.
• Distribute tickets at VIP Will Call and/or the Atlantic Avenue Box Office window.
• Coordinate with ticket operations team to troubleshoot issues (e.g. reprinted tickets, confirmation of ticket location).
• Maintain an understanding of our sales process, products, hospitality spaces, and arena branding.
• Provide outstanding customer service to all guests, with a major focus on Ownership, Basketball Operations, courtside, loge, and suite clients.
• Maintain general knowledge of the ticketing system including searching accounts, understanding ticket activity, reprinting tickets, and viewing attendance data.
• Interact with many different departments, including C-level executives.
• Build rapport with our most premium clients.
• Assist at other company-sponsored events as requested (networking events, season ticket member events, Business Alliance events, etc.).
• Conducts arena tours as requested.

WHO YOU ARE

• Outstanding customer service and interpersonal communication skills.
• Strong verbal communication and listening skills.

WHAT YOU WILL BRING 

• Bachelor’s Degree required or in progress.
• 1-2 years experience in a customer service role.

SALARY RANGE

$16.50/hr - $16.50/hr

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.

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