Virtual Medical Assistant

| US | Remote | Hybrid
Employer Provided Salary: 49,600-54,560 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 7:02 p.m. (EST) on Tuesday, April 16, 2024
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About Eden Health

Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.


What you will do

As a full-time Virtual Medical Assistant, you will play an essential role in our virtual day-to-day operations for our national virtual primary care practice. You will work closely with the clinical and operations teams, contributing to a meaningful workplace and clinical experience. Excellent candidates will exemplify a passion for delivering exceptional patient experiences, building trust, and having a "no task is too big or small" attitude. Our Virtual Care Team consists of Medical Assistants, Medical Providers, and Operational Leads. As a member of that Care Team, you will assist with virtual intake and rooming, care coordination, patient outreach, insurance navigation, and eligibility checks.


This is a virtual only role based out of the East Coast with expected hours of availability being between 6am - 8pm EST. In this position you will report to the Director of Virtual Care Operations and work collaboratively with Medical Providers, virtual care teams, and other Medical Assistants. Be ready to adapt to and thrive in a fast-paced, innovative, tech forward environment that always puts the patient first!

What success looks like

  • Master the Eden Health care model and ecosystem, fostering strong and lasting patient relationships.
  • Adhere to and uphold Eden Health and Clinical Care standard operating procedures, workflows, and service philosophy. Maintain clinical etiquette, acumen, and professionalism.
  • Work collaboratively with peers, clinicians, and operations leadership to provide exceptional clinical, operational, and administrative longitudinal primary care
  • Maintain an interactive relationship with key stakeholders on the virtual clinical careteam
  • Creating a 5-star patient experience by conducting pre-, post-, peri-patient outreach, facilitating referrals, retrieving external medical records, following up with labs and patients on results, and maintaining an accurate and up-to-date EMR.
  • Consistently adhere to and demonstrate knowledge of HIPAA, OSHA policy, and AAMA regulations and guidelines.

Essential Responsibilities

  • Collect vital patient health history and assist in completing charts using various data sources and clinical tools
  • Assist patients with scheduling appointments, updating insurance records, check-in/out processes, and completion of consents and intake forms
  • Perform standard Medical Assistant clinical competencies, including:
  • Supporting patients virtually to obtain, document, and report accurate vital signs
  • Obtaining, documenting, and reporting basic medical, social, and family history
  • Providing patient education on topics such as blood pressure monitoring and glucometer usage
  • Manage and maintain medical records and insurance reports
  • Liaise with external facilities to arrange hospital admissions, laboratory services, and support the patient's overall care plan as needed
  • Produce and distribute correspondence memos, letters, faxes and forms
  • Perform other related duties as required

What you will bring

  • Desire to be part of a fast-paced startup environment, utilizing technology to deliver exceptional clinical experiences and collaborate with providers, virtual dyads, and other medical assistants as part of a cohesive team.
  • 2+ years of in-person or virtual (preferred) medical office experience, operations associate, or other clinical-related experiences.
  • 2+ years of customer-facing service experience within a medical clinic or similar setting, including clinical and administrative support.
  • Experience in maintaining patient records and documentation.
  • State-mandated medical assistant certifications required at the time of hire
  • Practical understanding of medical, insurance, and medication terminology, HIPAA policies, medical malpractice, and informed consent
  • Enthusiasm for delivering excellent customer service and providing five-star patient experiences.
  • Excellent verbal and written communication (chat, email, and verbal-based), attention to detail, and sense of urgency 
  • Proficiency with modern EMRs (Athena is a bonus), apple and iOS hardware and operating systems, and familiarity with google suite
  • Ability to work shifts between the hours of 6am - 8pm EST, Monday - Friday
  • Multi-lingual (preferred)

Why Eden Health

  • Remote first company and culture: Featured in Built In’s 2023 100 Best Hybrid Places to Work
  • Featured in Forbes’ list of America's Best Startup Employers for 2023
  • Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
  • Competitive salary and equity compensation package
  • Medical, dental, and vision insurance and commuter benefits
  • Dedicated Culture Committee led by CEO
  • Positive, inclusive, supportive culture cheering you on your journey
  • Strong and quickly growing client base of America’s leading employers

While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be able to answer them.


Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). All Eden Health interviews are conducted via Zoom or Google Meet meetings. Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.


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Technology we use

  • Engineering
    • PythonLanguages
    • TypeScriptLanguages
    • React Native (iOS & Android)Languages
    • ClojureLanguages
    • ReactLibraries
    • ClojureFrameworks
    • PostgreSQLDatabases

Location

One Liberty Plaza, New York, NY 10006

An Insider's view of Eden Health

How would you describe the company’s work-life balance?

Eden Health allows me to work as much as I want while I take care of the many aspects of my personal life, which includes my health, family, and leisure. The providers work different types of shifts, which enables me to take care of my children before or after work. I can be a provider and a mom at the same time, which is awesome!

Michelle

Virtual GCN, FNP

How do you collaborate with other teams in the company?

As a healthcare provider, the opportunity to collaborate with team members across diverse roles and backgrounds has been crucial to delivering high quality care. To improve patient engagement, we work with the Marketing and Customer Success teams to find innovative ways to reach our patients and empower them to take control over their health.

Mariella

Physician Assistant

How has your career grown since starting at the company?

I started at Eden Health as an Administrative Assistant. I started spending more time in our clinics and found a passion for working directly with our patients and supporting our providers, which led to my next role as a Clinical Associate. From there, I became a manager of our Navigation team and am now a Service and Quality Operations Manager.

Alexa

Operations Manager, Service and Quality

What are some social events your company does?

At Eden, we host company-wide happy hours, lunch & learns, and group coffee chats to keep us all connected in a remote environment.

Jasmine

People Operations Coordinator

What are Eden Health Perks + Benefits

Eden Health Benefits Overview

-Competitive salary, commission, and equity compensation packages
-Great benefits including medical, dental, and vision insurance
-Free Eden Health membership
-401K
-Commuter benefits
-Generous PTO policy

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Eden Health provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Hiring practices that promote diversity
We use Jumpstart to enable our Talent team to find and hire diverse talent.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K)
We use Guideline to administer our 401K
Company equity
Child Care & Parental Leave
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Eden Health also provides 12 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Vacation + Time Off
Generous PTO
Eden Health employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Professional Development
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks

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