VP CS

About Hypercore

Hypercore is building the operating system for the $3T+ global Private Credit market - one of the fastest-growing and most under-served asset classes in finance.

Backed by Insight Partners and Y Combinator, Hypercore is trusted by leading private credit funds, BDCs, and alternative asset managers to run their most mission-critical operations. As private credit firms scale in size and complexity, legacy systems and spreadsheets are no longer sufficient - and that’s exactly where Hypercore comes in.

Hypercore is scaling fast - not just in revenue, but in ambition. We’re building a category-defining company in a massive market, and we’re assembling a team that wants to grow with it.

We’re looking for a VP Customer Success to build and lead Hypercore’s global Customer Success function. In this role, you’ll own the entire post-sale lifecycle - from complex, long-term implementations to retention, expansion, and customer advocacy. You’ll work closely with leading financial institutions and play a critical role in ensuring customers derive maximum value from Hypercore’s platform.

What You’ll Do

• Build and lead Hypercore’s Customer Success organization, including hiring, structuring, and scaling the team.

• Own the full customer lifecycle: onboarding, implementation, adoption, retention, and expansion.

• Lead complex, long-term enterprise implementations, ensuring successful delivery and deep product adoption.

• Develop and execute a scalable Customer Success strategy aligned with Hypercore’s growth.

• Act as a strategic partner to customers, understanding their financial workflows and business needs.

• Work closely with Sales, Product, and Engineering to ensure alignment across the customer journey.

• Establish processes, playbooks, and KPIs to drive efficiency and measurable outcomes.

• Drive net revenue retention (NRR), expansion opportunities, and customer satisfaction.

• Build strong executive relationships with key stakeholders at customer organizations.

• Represent the voice of the customer internally and influence product direction.

Requirements

• 6+ years of experience in Customer Success / Implementation / Solutions roles, including leadership experience.

• Experience in high-growth SaaS or Fintech companies.

• Proven startup experience - comfortable building functions from scratch in fast-paced environments.

• Strong experience managing long, complex enterprise implementations.

• Financial background - ability to understand and speak the language of financial institutions.

• Track record of driving retention, expansion, and customer value in B2B environments.

• Strong leadership and team-building skills.

• Excellent communication and stakeholder management abilities, including C-level engagement.

• Highly strategic, but also hands-on and execution-oriented.

Preferred

• Experience working with private credit, asset management, or financial services firms.

• Experience scaling Customer Success teams in early-stage or growth-stage startups.

• Background in consulting or finance.

• Full medical, dental, and vision plans to support you and your spouse’s health and wellness.

• Vacation policy and paid sick leave to support a healthy, sustainable work-life balance.

• Daily meal allowance and commuter benefits to make your workday more convenient and help cover your daily transportation costs.