VP Customer Success Dynamic Yield

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

VP Customer Success Dynamic Yield

Overview:
Dynamic Yield by Mastercard is seeking a Vice President of Customer Success to lead and scale our global customer success organization. In this strategic role, you will define and execute a vision that ensures our clients maximize the value of our personalization platform, achieve their business goals, and become long-term partners. You’ll be responsible for fostering a high-performing team culture, delivering world-class client experience, and driving measurable impact across all our accounts.
As the voice of the customer, you’ll work cross-functionally with product, sales, marketing, and technical teams to influence roadmap direction, improve processes, and drive adoption and growth.

Role & Responsibilities
Lead a global customer success team focused on client satisfaction, retention, adoption, and expansion.
Define and execute a scalable customer success strategy that aligns with company goals and supports a rapidly growing client base.
Develop deep relationships with key customer stakeholders to ensure business value realization and long-term partnership.
Collaborate with sales and account management to support renewals and identify growth opportunities through consultative engagement.
Act as a strategic advisor to clients by providing thought leadership in personalization best practices, implementation strategies, and digital experience optimization.
Implement customer health metrics, success plans, and feedback loops to proactively manage risk and ensure seamless customer journeys.
Partner with product and technical teams to bring the voice of the customer into the product lifecycle and influence roadmap decisions.
Oversee customer education initiatives, including onboarding, training, enablement, and ongoing engagement programs.
Represent Dynamic Yield at industry events, executive briefings, and customer advisory boards.

All About You
Extensive leadership experience in customer success, client services, or a related customer-facing function at a SaaS software company.
Proven track record of leading high-performing teams and scaling success strategies across global markets.
Strong understanding of the personalization space, digital marketing ecosystems, and customer experience platforms.
Demonstrated ability to build and nurture relationships with senior stakeholders (CMOs, CDOs, Heads of Digital, etc.).
Skilled at navigating complex organizations, resolving conflict, and influencing decision-makers cross-functionally.
Deep empathy for customers, paired with a data-driven mindset and business acumen.
Experience in defining and tracking key success metrics such as NPS, retention, and expansion.
Exceptional communication and executive presence; comfortable presenting to C-level audiences and facilitating strategic conversations.
Bachelor's degree required; MBA or relevant graduate degree is a plus.
Base Salary: $225,000-$260,000

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

New York City, New York: $173,000 - $260,000 USD