VP Marketing Operations Manager

Citi is looking for a Marketing Operations Manager to lead governance, controls, and operational execution across Paid Media, Ad Tech, Marketing Measurement, and Business Execution within a high-performing Marketing organization. In this role, you will sit at the intersection of campaign operations, risk management, and cross-functional delivery ensuring that processes, reporting, and vendor activities are executed accurately and in line with internal standards. Your work will directly strengthen the operational discipline and control environment that underpins Citi's marketing function at scale.

Responsibilities

• Manage governance and controls activities across Paid Media, Ad Tech, Marketing Measurement, and Business Execution, ensuring adherence to established processes, policies, and control requirements.
• Identify operational risks and process gaps across the marketing function, develop practical solutions, and drive implementation to close those gaps.
• Coordinate control-related activities including audits, issue remediation plans, and ongoing monitoring efforts to maintain operational integrity.
• Lead multiple projects and workstreams simultaneously, ensuring all deadlines and deliverables are met across a fast-paced environment.
• Develop and maintain process documentation, operating procedures, and control inventories to support consistency and accountability across the organization.
• Analyze operational data, reporting, and performance metrics to surface trends, exceptions, and areas requiring attention, and communicate findings clearly to leadership.
• Partner with stakeholders across Marketing, Finance, Procurement, Legal, Compliance, and Analytics to align priorities and drive execution on shared objectives.
• Prepare executive-ready presentations, status updates, and communications that clearly convey operational performance and risk posture.

Required Qualifications & Skills

• Bachelor's degree in Business, Marketing, Finance, Analytics, or a related field.
• 4–7+ years of experience in business operations, governance, controls, project management, marketing operations, or risk management.
• Demonstrated ability to identify issues, inconsistencies, and operational risks with strong attention to detail.
• Proven organizational and project management capability, with experience managing multiple priorities and workstreams concurrently.
• Clear and effective written and verbal communication skills, including experience preparing and delivering presentations to senior leadership.
• Ability to collaborate with and influence stakeholders across varied teams and seniority levels to drive alignment and execution.
• Experience developing process documentation, operating procedures, and driving measurable operational improvements.

Beneficial Skills & Qualifications

• Familiarity with paid media, programmatic advertising, marketing operations, or marketing measurement environments.
• Experience supporting annual planning cycles, governance reviews, or regulatory and internal compliance requests.

What We Offer

Joining Citi means becoming part of a global marketing organization where operational excellence directly shapes the effectiveness of large-scale campaigns and business outcomes. You will have the opportunity to take real ownership of governance and process improvement work, collaborate with senior stakeholders across multiple functions, and build expertise at the intersection of marketing and controls in a complex, fast-moving environment.

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
• Exposure to a broad range of functions — including Finance, Legal, Compliance, Analytics, and agency partners — that accelerates professional development and broadens your expertise.
• The opportunity to take ownership of high-impact operational and governance workstreams with visibility at the leadership level.
• Access to learning and development resources that support your continued growth in marketing operations, risk management, and business execution.
• A performance-driven team environment where your contributions to process improvement and operational discipline are recognized and valued.
• Competitive financial wellbeing and benefits package, including support for long-term financial planning.
• Wellbeing support and work-life balance initiatives designed to help you perform at your best.

Apply now to bring your operational expertise to a role where governance, precision, and cross-functional impact drive the performance of marketing at a global scale.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.