Lead and build Trustly's US Solutions Engineering organization covering pre-sales, implementation, and technical account management. Drive merchant onboarding, reduce integration time-to-live, support enterprise deals, own escalations, develop self-serve integration resources, and establish performance metrics across the function while partnering with Sales, Product, and Engineering.
WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays.
ABOUT THE SOLUTIONS ENGINEERING TEAM
Trustly's Solutions Engineering team sits at the intersection of commercial and technical — responsible for making our merchants successful from the moment they sign through every phase of their integration and growth. The team combines deep technical expertise with a strong customer orientation, acting as the primary technical interface between Trustly and its merchant partners in the market.
Trustly's Solutions Engineering team sits at the intersection of commercial and technical — responsible for making our merchants successful from the moment they sign through every phase of their integration and growth. The team combines deep technical expertise with a strong customer orientation, acting as the primary technical interface between Trustly and its merchant partners in the market.
ABOUT THE ROLE
As VP of Solutions Engineering, you will build and lead Trustly's US Solutions Engineering function — spanning pre-sales technical consulting, integration support, and ongoing technical account management for our merchant portfolio. You'll work closely with Sales, Product, and Engineering to ensure merchants integrate quickly, run reliably, and unlock the full value of Trustly's platform. This is a high-impact leadership role for someone who thrives at the intersection of technology and commercial outcomes.
This role can be based in New York City or San Francisco.
WHAT YOU'LL DO
- Build and lead Trustly's US Solutions Engineering team — covering pre-sales engineering, implementation, and technical account management across our merchant base.
- Own the technical onboarding experience for new merchants — driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence.
- Partner with Sales and Commercial teams on enterprise deals — leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams.
- Act as the primary escalation point for complex technical merchant issues — coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap.
- Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time.
- Establish metrics and reporting for Solutions Engineering performance — time-to-integrate, merchant health, escalation volume, and team productivity.
WHO YOU ARE
- 10+ years of experience in solutions engineering, technical account management, or integration engineering, with at least 3 years in a leadership role.
- Deep technical background — comfortable reading and writing code, reviewing API documentation, and engaging directly with merchant engineering teams on integration challenges.
- Strong commercial instincts — you understand how technical decisions affect merchant outcomes and revenue, and you know how to communicate tradeoffs to both technical and non-technical audiences.
- Experience in payments, fintech, or API-first platforms strongly preferred; familiarity with ACH, payment APIs, and webhook-based integrations a plus.
- Builder mindset — you're energized by standing up a function, creating processes from scratch, and building a team in a fast-moving environment.
- Excellent communicator and cross-functional partner; you earn trust quickly with merchants and internally with engineering and commercial stakeholders alike.
Applications for this role are accepted on an ongoing basis.
LOCATION & WORKPLACE
This is a hybrid role based out of our San Francisco or New York hubs. We look for team members to be in the office Tuesday through Thursday.
This is a hybrid role based out of our San Francisco or New York hubs. We look for team members to be in the office Tuesday through Thursday.
SALARY RANGES IN US-BASED ROLE POSTING
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include other perks and benefits.
WHAT WE OFFER
At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way.
Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.
We offer innovative perks and benefits packages that include:
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply to temporary positions.)
OUR COMMITMENT TO YOU
Trustly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Trustly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
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