JPMorganChase
Wealth Management, Digital Product - Becoming a Client, Associate
JPMorgan Private Bank | Digital Team
About the RoleWe're looking for a Senior Associate to join the Private Bank's Digital team, focused on transforming and unifying the Becoming a Client (BAC) experience. This role sits at the intersection of client experience, advisor workflows, and operations — and you'll be responsible for driving a cohesive onboarding journey that works seamlessly for all three audiences.
You'll partner closely with product, design, engineering, operations, and advisor teams to identify friction points, streamline processes, and deliver digital solutions that make onboarding faster, more intuitive, and more consistent across channels.
What You'll Do- Support the development of the BAC product experience — help define and drive the roadmap for unifying the onboarding journey across advisors, clients, and operations partners
- Map end-to-end workflows across all stakeholder groups to identify gaps, redundancies, and opportunities for simplification
- Partner cross-functionally with design, engineering, compliance, and operations to deliver scalable digital solutions
- Champion the advisor and client perspective — leverage your understanding of the advisory team experience to ensure solutions are grounded in real workflows
- Leverage AI and emerging technology to reimagine onboarding — from intelligent document processing to personalized client journeys and advisor-facing copilots
- Develop requirements in an AI-first way — build rapid prototypes using AI tools to validate concepts, communicate intent to engineering partners, and accelerate the path from idea to production-ready solution
- Define success metrics and use data to measure adoption, efficiency gains, and experience quality
- Facilitate stakeholder alignment across business, technology, and operations leadership
- Create clear product artifacts — requirements documents, user stories, journey maps, wireframe briefs, and roadmap presentations
- 5+ years of experience in product management, digital strategy, or a related discipline within financial services
- Strong AI curiosity and applied interest — you actively explore how AI/ML, LLMs, and automation can improve workflows and client experiences; you don't just follow the conversation, you push it forward
- Demonstrated ability to work across complex, multi-stakeholder environments
- Strong analytical and communication skills — comfortable with both data and storytelling
- Experience translating ambiguous problems into structured plans and actionable deliverables
- Familiarity with onboarding, KYC/AML, or account-opening processes in wealth management or banking
- Previous experience as a member of a Private Bank advisory team (advisor, analyst, associate, or similar client-facing role) — firsthand understanding of the advisor-client relationship and day-to-day workflows is a significant differentiator
- Experience with design thinking, journey mapping, or UX research methodologies
- Hands-on experience with AI tools (e.g., prompt engineering, workflow automation, AI prototyping) beyond casual use
- Familiarity with Agile/Scrum delivery environments
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
JPMorganChase New York, New York, USA Office
270 Park Avenue, New York, NY, United States, 10017-2014
JPMorganChase New York, New York, USA Office
4 Metrotech Center, New York, NY, United States, 11201
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