Web Content Support Product Manager

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

Job Overview:

The DES Product Manager leads the Vision of the DES (Data Entry system). They work to ensure that the voice and needs of DES users as well as Business objectives are factored into DES development. They strive to develop a holistic understanding of what should be implemented, how and with what priority. They write requirements and open tickets for new functionality.  They support the launch of new functionality and ensure the smooth migration and operation of the DES. They perform day to day administrative tasks.

The DES Product Manager supports the broader operations of the content support department. They use their advanced knowledge of B&Hs systems to support report requests, web functionality requests, updating workflows, and training users, and facilitate interdepartmental communication.

Essential Responsibilities:

• Administer the DES
• Open development requests for bugs or new features (primarily but not exclusively for DES)
• Track & Manage open requests to other departments
• Remove any obstacles or hurdles to requests being completed by other departments
• Develop and deliver training and keep DES documentation up to date.
• Collaborate with other departments to achieve project success. 

Additional Responsibilities:

• Make requests for operational and explorational reporting
• Project management
• Additional as assigned by manager

Specific Knowledge, Skills and Abilities:

• Advanced Excel (Pivot Tables, VLOOKUP, formulas etc.)
• Strong written and oral communication skills
• Ability to cut though noise and find consensus 
• Basic knowledge of development processes
• Introductory knowledge of programing (python, java, JavaScript, SQL, or similar)
• Project management software experience (jira preferred) 
• Experience with enterprise software (either as developer, administrator, or user)

We are an Equal Opportunity Employer.  All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.   If you believe you require such assistance to complete this form or to participate in an interview, please let us know.