Provides exceptional guest service by responding to booking inquiries, converting inquiries into reservations, accurately processing bookings, promoting hotel services and upgrades, and supporting sales efforts by identifying potential business leads.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Wellness Experience Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Software • Hospitality
Welcomes hotel guests, enhances their stays through personalized service and recommendations, resolves concerns by coordinating with other departments, and maintains composure during busy or emergency situations.
Software • Hospitality
Provides professional massages and body treatments according to guest preferences and spa standards. Delivers responsive, welcoming guest service; maintains clean, sanitized treatment areas and equipment; manages treatment supplies and inventory; completes required documentation; and supports daily spa operations while complying with health, safety, and regulatory requirements.
Software • Hospitality
Maintains cleanliness throughout hotel public areas, including restrooms, hallways, elevators, offices, and event spaces. Greets guests, delivers requested items, assists with room cleaning, stocks housekeeping supplies, performs periodic deep-cleaning projects, and reports maintenance issues. The role emphasizes hospitality, teamwork, integrity, ownership, and dependable service.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
