Workplace Experience Manager

• Lead and support the Front of House.
• Oversee reception coverage and visitor registration.
• Ensure meeting rooms, conference spaces, pantries, and shared areas are properly prepared.
• Coordinate catering, room setups, and special meeting requests.
• Monitor office appearance, cleanliness, supplies, and pantry readiness.
• Partner with Facilities, A/V, Security, Mailroom, and other support teams.
• Assign daily responsibilities and coordinate coverage for breaks and absences.
• Respond to colleague and client requests professionally and promptly.
• Address operational concerns and escalate issues when necessary.
• Communicate important updates, procedures, and service changes to the team.
• Maintain schedules, checklists, service records, and operational reports.
• Support the onboarding and training of new team members.
• Promote teamwork, accountability, hospitality, and excellent customer service.

• High School Diploma or GED required.

• 3 to 5 years of experience in a related business-to-business (B2B) and/or technical environment.
• 2 or more years of management experience strongly preferred.
• 3 to 5 years of customer-facing experience required.
• Demonstrated understanding and knowledge of technology and business systems.

• Proficient in Microsoft Office 360 (or equivalent Microsoft Office applications).

• Strategic thinking and decision-making skills.
• Ability to present information effectively to medium-sized groups.
• Strong complex problem-solving capabilities.
• Professional customer service skills.
• Technical aptitude and ability to learn new technologies.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership, coaching, and employee development skills.
• Customer-focused mindset with a commitment to service excellence.

• Work is typically performed in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Assignments are varied and may require interpretation, analysis, and application of complex information, data, and instructions.
• Employees must be able to prepare, communicate, and present diverse information effectively.
• Physical activities may include prolonged standing, walking, bending, reaching, stretching, climbing, and similar activities.
• Ability to lift and move items weighing up to 50 pounds is required.
• Moderate manual dexterity is necessary, including regular use of keyboards, calculators, hand tools, and eye-hand coordination tasks.

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.