Workplace Technology Lead

About The Role:

We’re looking for a proactive, resourceful, and systems-minded Workplace Technology Lead to own the employee technology experience at ShopMy. This role sits at the intersection of People and Technology — ensuring our team has secure, seamless access to the tools, systems, and devices they need to do their best work.

You’ll manage onboarding and offboarding across our tech stack, streamline vendor and contract ownership, support SSO and identity management, and ensure hardware, software, and security standards scale with the company.

As a core member of the People team, you’ll partner closely with People Ops to design and deliver a seamless employee technology experience. This role starts as a hands-on, execution-focused position and evolves into strategic ownership of ShopMy’s workplace technology function as the company scales. It is NYC-based and requires regular in-office presence to support hardware, office setup, and day-to-day execution.

Your Impact to The Role:

• Account & Access Management: Own logins, licensing, and SSO/identity management across Google Workspace and other core systems. Manage Slack administration, email domains, and inbox access, including terminations and handoffs.
• Tool Onboarding & Offboarding: Run end-to-end tool provisioning for new hires, including accounts, seat management, and file transfers. Manage company technology plans, hardware procurement and set up, Rippling MDM enrollment, device trade-ins, device repairs and replacement processes. Evaluate tool options, centralize tool vendors and manage ongoing contracts
• Systems Implementation & Strategic Support: Serve as an internal tech-stack expert and tool evaluator. Partner with Engineering to ensure clean integrations and scalable workflows. Support workflow creation, automations, and integrations.
• In-Office Equipment & Setup: Oversee office hardware and infrastructure (WiFi, network security, monitors, peripherals). Track asset inventory for laptops, phones, and accessories. Support internal meetings and events with live troubleshooting.
• Troubleshooting & Technical Support: Serve as the primary point of support for employees on software, hardware, and tool integration issues. Build and maintain a self-service knowledge base and FAQs.
• Security & Compliance: Partner with Engineering to manage device security, endpoint protection audit logging, and develop information security protocols. Own SOC 2 readiness and ongoing compliance from a workplace technology perspective, including control implementation, tooling, and audit partnership. Implement best practices for secure provisioning, data protection, and compromised account monitoring.
  

You Are Energized By:

• Building systems and processes that make employees’ day-to-day work seamless.
• Solving technical problems with both speed and empathy.
• Being the connective tissue between People, Engineering, and every ShopMy team.
• Creating scalable solutions that balance security and usability.
• Helping a fast-growing company stay productive, secure, and future-ready.

What We Are Looking For:

• 5–7 years of experience in IT operations, workplace technology, or people-tech roles.
• Hands-on experience with Google Workspace, SSO/identity tools  and MDM solutions 
• Strong organizational skills with the ability to centralize and document processes across multiple systems.
• Experience onboarding and offboarding employees in high-growth environments.
• Comfortable managing vendor relationships and tool evaluations.
• Security and compliance oriented to enable leveling up of digital security. 
• High EQ and communication skills — you work cross-functionally with empathy and clarity.
• Bias toward action — you can toggle between strategic system design and hands-on troubleshooting.
• Excitement around building the workplace technology function from the ground up.

Bonus Points:

• Experience with SaaS management tools (BetterCloud, Torii, Zylo).
• Familiarity with security standards (SOC2, ISO27001, GDPR).
• Prior experience in a startup or creator economy environment.
• Knowledge of no-code automation tools (Zapier, Workato).