Lead retention for Fora X, building and scaling Advisor Relations: run a travel-knowledge expert bench, design experiences and recognition programs, measure impact on advisor retention and growth, resolve high-value advisor issues, and create systems for segmentation, allocation, and scalable high-touch service.

Lead day-to-day flight support operations: triage Intercom/Front tickets, manage escalations, audit support quality, maintain training/docs, coordinate partners and webinars, monitor fraud and advisor feedback to improve advisor experience.