Top Customer Success & Experience Jobs in New York City, NY

Lead day-to-day flight support operations: triage Intercom/Front tickets, manage escalations, audit support quality, maintain training/docs, coordinate partners and webinars, monitor fraud and advisor feedback to improve advisor experience.

Design and deliver advisor-facing learning experiences, facilitate virtual and in-person training, coach advisors through lifecycle milestones, partner cross-functionally to identify needs, refine content from feedback, and build strong advisor relationships to support business growth. Travel occasionally for events and activations.

The Support Operations Specialist delivers high-touch support for Fora's top advisors, resolves escalations, and partners with other teams to enhance workflows and tools.

Lead retention for Fora X, building and scaling Advisor Relations: run a travel-knowledge expert bench, design experiences and recognition programs, measure impact on advisor retention and growth, resolve high-value advisor issues, and create systems for segmentation, allocation, and scalable high-touch service.