The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Manage the partner lifecycle for mid-market employer and life-insurance clients: implement, engage, drive renewals and upsells, coordinate cross-functional teams, track deliverables, and report on product value.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.